IDEAS home Printed from https://ideas.repec.org/a/ids/ijiscm/v1y2006i3p223-240.html
   My bibliography  Save this article

Shared services: a conceptual model for adoption, implementation and use

Author

Listed:
  • Adam Craike
  • Prakash J. Singh

Abstract

The 'shared services' concept, which can be described as a business model for the management of internal service functions, is extremely popular in many large public and private sector organisations. This is having a tremendous impact on how these organisations operate. However, research relating to the concept is at an early developmental stage, leading to a lack of understanding of how this concept manifests itself in organisations. This paper aims to provide some formative research into the concept by investigating the issues of its adoption, implementation and use within a large Australian publicly owned organisation. To frame this research, shared services was conceptualised as an organisational innovation, thus providing for the use of existing theories of innovation diffusion and implementation. Empirical data were gathered from interviews with 15 managers. Using the grounded theory approach, analysis of the interview data allowed for the development of a conceptual/theoretical model of shared services adoption, implementation and use. This model provides insights into the concept that can be useful for practitioners as well as researchers.

Suggested Citation

  • Adam Craike & Prakash J. Singh, 2006. "Shared services: a conceptual model for adoption, implementation and use," International Journal of Information Systems and Change Management, Inderscience Enterprises Ltd, vol. 1(3), pages 223-240.
    • Handle: RePEc:ids:ijiscm:v:1:y:2006:i:3:p:223-240
    as

    Download full text from publisher

    File URL: http://www.inderscience.com/link.php?id=11197
    Download Restriction: Access to full text is restricted to subscribers.
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Richter, Philipp Clemens & Brühl, Rolf, 2017. "Shared service center research: A review of the past, present, and future," European Management Journal, Elsevier, vol. 35(1), pages 26-38.
    2. Robert Karaszewski & Paweł Modrzyński & Joanna Modrzyńska, 2021. "The Use of Blockchain Technology in Public Sector Entities Management: An Example of Security and Energy Efficiency in Cloud Computing Data Processing," Energies, MDPI, vol. 14(7), pages 1-19, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ids:ijiscm:v:1:y:2006:i:3:p:223-240. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sarah Parker (email available below). General contact details of provider: http://www.inderscience.com/browse/index.php?journalID=79 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.