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Multiple dimensions of TQM success in developing countries: an empirical study on Deming Prize winners from India and Thailand

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  • Taddese Fasil
  • Hiroshi Osada

Abstract

This paper discusses the multiple dimensions of TQM success in developing countries. The results indicate that TQM promotes sustainable growth under any economic conditions through effects on process techno-innovation and organisational learning. The sustainability is based on TQM's impact on financial and non-financial factors. TQM helps sustainable increase of annual sales, profit and sales profitability. Some of the factors for effectiveness include quality, productivity, delivery, safety, moral, NPD system, knowledge creation, technology learning, process reform, customer satisfaction and employee satisfaction. This implies companies in developing countries can be benefited from TQM programmes in terms of financial and non-financial performance.

Suggested Citation

  • Taddese Fasil & Hiroshi Osada, 2011. "Multiple dimensions of TQM success in developing countries: an empirical study on Deming Prize winners from India and Thailand," International Journal of Innovation and Learning, Inderscience Enterprises Ltd, vol. 9(2), pages 184-203.
    • Handle: RePEc:ids:ijilea:v:9:y:2011:i:2:p:184-203
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    Cited by:

    1. Michael Mutingi & Ayon Chakraborty, 2021. "Quality Management Practices in Namibian SMEs: An Empirical Investigation," Global Business Review, International Management Institute, vol. 22(2), pages 381-395, April.

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