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The role of TQM and KM in Supply Chain Learning: a conceptual model

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  • Siew-Phaik Loke
  • Keng-Boon Ooi
  • Boon-In Tan
  • Mohammad Samaun Safa

Abstract

Supply Chain Management (SCM) competitiveness is achieved based on process efficiency. To improve efficiency, we depend greatly on knowledge acquisition and utilisation in the area of Knowledge Management (KM). KM is particularly relevant to every stage in SCM in order to make accurate and timely decisions that are critical to the firms' effectiveness and efficiency in SCM. At the same time, the Total Quality Management (TQM) concept proposes a system to improve the efficiency and productivity. This study makes a significant contribution by developing a proposed model as a methodological example which can be useful for tracking the degree of KM and TQM effects on SCL in both the service and the manufacturing industry.

Suggested Citation

  • Siew-Phaik Loke & Keng-Boon Ooi & Boon-In Tan & Mohammad Samaun Safa, 2010. "The role of TQM and KM in Supply Chain Learning: a conceptual model," International Journal of Innovation and Learning, Inderscience Enterprises Ltd, vol. 8(3), pages 332-344.
    • Handle: RePEc:ids:ijilea:v:8:y:2010:i:3:p:332-344
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    Cited by:

    1. Ghazi A. Samawi & Bandar K Abu-Tayeh & Fathi Yosef & Metri Madanat & Manar I. Al-Qatawneh, 2018. "Relation between Total Quality Management Practices and Business Excellence: Evidence from Private Service Firms in Jordan," International Review of Management and Marketing, Econjournals, vol. 8(1), pages 28-35.

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