Innovation processes and quality development

This article deals with the role of innovation processes in organisations and presents an interdisciplinary approach to this crucial issue. The study focuses on the role of managers as information providers. It is found that most managers are aware of the significance of information systems for strategic decision-making and that such management information systems facilitate top management when making complex, far-reaching and unpredictable decisions. It is argued that implementing new technologies not only requires the purchasing of sophisticated equipment but also the introduction of an integral system. The balance of all factors of success is, after all, the principal objective of innovation processes in any organisation. The search for a way to accomplish a dialectical system of innovation preconditions is thus related to the research on comprehension of quality significance in Slovenian Istria. By means of a survey on the quality precondition, 80 organisations in Coastal–Karst region have been examined. The results of the survey which deals with quality development in Coastal–Karst region show that organisations in this region are aware of the importance of quality and they consider it to be the key to having a competitive edge. However, the conditions of the business environment they operate in have not forced them yet to become more innovative. Therefore, this is not a systemic quality but rather one which gave a competitive edge thirty years ago; unfortunately, this does not work today.