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Analysis of software as a service (SaaS) for software service provision alternative: a case study of e-office on demand service of PT. Telkom Indonesia

Author

Listed:
  • Achmad Nizar Hidayanto
  • Yoke Yuni Karnida
  • Genta Moerita

Abstract

This research aims to explore how service providers can transform their focus from product-based into service-based by examining the e-office on demand offered by PT. Telkom Indonesia. We conduct a structured interview to evaluate the benefits, risks, challenges, sources of value creation in SaaS adoption and to study how the providers implement SaaS solution within their on-premise application. Our study shows that service providers have successfully managed the risks of SaaS and reaped SaaS benefits compared to project-based application. However, they consider customisation and integration are those issues that are still needed to be resolved.

Suggested Citation

  • Achmad Nizar Hidayanto & Yoke Yuni Karnida & Genta Moerita, 2012. "Analysis of software as a service (SaaS) for software service provision alternative: a case study of e-office on demand service of PT. Telkom Indonesia," International Journal of Innovation and Learning, Inderscience Enterprises Ltd, vol. 12(3), pages 294-318.
    • Handle: RePEc:ids:ijilea:v:12:y:2012:i:3:p:294-318
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