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Balanced scorecard on top performing Indian firms

Author

Listed:
  • Sanjay Dhir
  • Amita Mital
  • Swati Chaurasia

Abstract

This paper aims to contribute towards the understanding of balanced scorecard (BSC) on top performing Indian firms. The paper empirically examines the extent to which there exists a cause-and-effect relationship among the four areas of BSC measurement. The structured equation modelling (SEM) analysis show that the BSC model fits well with the Indian firms. The results also suggest that the learning-growth perspective positively affects the internal processes and internal processes positively affect the customer perspective. On the other hand customer perspective negatively affects the financial performance of Indian firms. We also discuss the scope of future study in the area.

Suggested Citation

  • Sanjay Dhir & Amita Mital & Swati Chaurasia, 2014. "Balanced scorecard on top performing Indian firms," International Journal of Indian Culture and Business Management, Inderscience Enterprises Ltd, vol. 9(1), pages 89-100.
    • Handle: RePEc:ids:ijicbm:v:9:y:2014:i:1:p:89-100
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    Citations

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    Cited by:

    1. Sanjay Dhir & Sushil, 2017. "Flexibility in Modification and Termination of Cross-Border Joint Ventures," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 18(2), pages 139-151, June.
    2. Dhir, Sanjay & Ongsakul, Viput & Ahmed, Zafar U. & Rajan, Rishabh, 2020. "Integration of knowledge and enhancing competitiveness: A case of acquisition of Zain by Bharti Airtel," Journal of Business Research, Elsevier, vol. 119(C), pages 674-684.
    3. Yogesh N. Naik & Monika Bisht, 2016. "Effectiveness drivers for Indian information technology managers: an empirical study," International Journal of Indian Culture and Business Management, Inderscience Enterprises Ltd, vol. 12(1), pages 72-91.

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