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Employee engagement: development of a new measure

Author

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  • Omar M.A. Ababneh
  • Mark LeFevre
  • Tim Bentley

Abstract

It is claimed that organisations investing in employee engagement will reap significant benefits in terms of employee productivity, achievement of organisational goals, customer satisfaction, and talent retention. However, fundamental issues revolving around the meaning, measurement, and key antecedents of employee engagement still require further research attention. In response to these issues, this study aimed to develop a reliable and valid engagement scale. Guided by Ababneh and Macky's (2015) operational definition, a new measurement tool, including items that tap each component of the engagement construct, was developed. This study provides empirical evidence supporting the dimensionality of the engagement construct and proposes additional dimensions (goal-identification, task performance, positive emotions, persistence, and discretionary effort) to be considered when measuring the construct. Further, this study provides empirical evidence about the discriminant validity of employee engagement when it is compared to other well-established attitudinal constructs (job satisfaction, job involvement, organisational commitment). Also, this research provides practical recommendations on how to execute certain HR practices (measuring employee engagement, training and development, performance management) in a manner that fosters an engaging climate at the workplace and enhances employees' levels of engagement.

Suggested Citation

  • Omar M.A. Ababneh & Mark LeFevre & Tim Bentley, 2019. "Employee engagement: development of a new measure," International Journal of Human Resources Development and Management, Inderscience Enterprises Ltd, vol. 19(2), pages 105-134.
    • Handle: RePEc:ids:ijhrdm:v:19:y:2019:i:2:p:105-134
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    Citations

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    Cited by:

    1. Akilimali Ndatabaye Ephrem & Paul Martin Dontsop Nguezet & Ishara Kaciko Charmant & McEdward Murimbika & Bola Amoke Awotide & Abdoulaye Tahirou & Mulindangabo Neema Lydie & Victor Manyong, 2021. "Entrepreneurial Motivation, Psychological Capital, and Business Success of Young Entrepreneurs in the DRC," Sustainability, MDPI, vol. 13(8), pages 1-22, April.
    2. Effnu Subiyanto & Roy Kurniawan, 2022. "Designing fair annual bonus formulations for workers: A case study of the state-owned enterprise cement holding in Indonesia," Palgrave Communications, Palgrave Macmillan, vol. 9(1), pages 1-11, December.
    3. Cunningham, Emily & Jamieson-MacKenzie, Isla & McMellon, Christina & McCallin, Martha & Eltiraifi, Myada & Smith, Levi & Hepburn, Katie, 2024. "“Don’t tell me how to tell my story”: Exploring young people’s perceptions around what it means to ‘feel (mis)understood’ by adults in supporting roles," Children and Youth Services Review, Elsevier, vol. 156(C).
    4. Franklin M. Lartey & Phillip M. Randall, 2022. "Enhanced Engagement Nurtured by Determination, Efficacy, and Exchange Dimensions (EENDEED): A Nine-Item Instrument for Measuring Traditional Workplace and Remote Employee Engagement," International Business Research, Canadian Center of Science and Education, vol. 15(2), pages 1-1, February.
    5. Jonas Kniel & Alice Comi, 2021. "Riding the Same Wavelength: Designers’ Perceptions of Shared Understanding in Remote Teams," SAGE Open, , vol. 11(3), pages 21582440211, September.

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