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Identifying key performance indicators for marketing strategies in mobile applications: a systematic literature review

Author

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  • Ana Reyes-Menendez
  • Jose Ramon Saura
  • Pedro Palos-Sanchez

Abstract

In practice marketing can and should play an important role in mobile applications when formulating marketing strategies. The aim of this article is to identify the main KPIs to measure the effect of marketing strategies in mobile applications. To achieve this goal, we carried out a systematic literature review (SLR) on the topic of mobile applications and marketing strategies. The search terms consulted in the databases were KPIs, marketing and mobile applications obtaining a total of n = 1,088 studies. The databases consulted to extract data where Scopus, PubMed, PsyINFO, ScienceDirect and Web of Science. The results obtained in this research were the identification, development and analysis of the main quantitative and qualitative KPIs to measure the effect of marketing strategies in mobile applications. Furthermore, we name the main scientific journals developing further studies on this subject, as well as on the most relevant topics within the industry. The results of the research can be used to enhance mobile APP marketing strategy analysis and thus, enhance their development, both in the scientific and the professional sectors.

Suggested Citation

  • Ana Reyes-Menendez & Jose Ramon Saura & Pedro Palos-Sanchez, 2020. "Identifying key performance indicators for marketing strategies in mobile applications: a systematic literature review," International Journal of Electronic Marketing and Retailing, Inderscience Enterprises Ltd, vol. 11(3), pages 259-277.
    • Handle: RePEc:ids:ijemre:v:11:y:2020:i:3:p:259-277
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    Cited by:

    1. Shan Gao & Ye Zhang & Wenhui Liu, 2021. "How Does Risk-Information Communication Affect the Rebound of Online Public Opinion of Public Emergencies in China?," IJERPH, MDPI, vol. 18(15), pages 1-14, July.
    2. Myoung-Jin Chae, 2021. "Driving Consumer Engagement through Diverse Calls to Action in Corporate Social Responsibility Messages on Social Media," Sustainability, MDPI, vol. 13(7), pages 1-22, March.

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