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Is e-banking a competitive weapon? A causal analysis

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  • Kuang-Hsun Shih

Abstract

This study considers the coherence of the financial service sector and adopts different observational variables to identify innovation capital (training and R&D density) and process capital (IT system sufficiency). The results show that human capital has a direct impact on both innovation capital and process capital, which in turn affect customer capital, while finally, customer capital affects business performance. In addition, there is a negative relationship between process capital and customer capital in the financial service sector. It suggests that in the financial service sector, customer satisfaction relies on a sufficient degree of training and R&D density. Intemperate investment on the support of e-banking operation systems may not be a good answer.

Suggested Citation

  • Kuang-Hsun Shih, 2008. "Is e-banking a competitive weapon? A causal analysis," International Journal of Electronic Finance, Inderscience Enterprises Ltd, vol. 2(2), pages 180-196.
    • Handle: RePEc:ids:ijelfi:v:2:y:2008:i:2:p:180-196
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    Citations

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    Cited by:

    1. Luxing Liu & Keyu Lei & Hong Jin & Yin-Pei Teng, 2023. "R&D Investment, Executive Incentive, and Financial Performance in GEM: Based on Three-Stage Least Squares Method," SAGE Open, , vol. 13(4), pages 21582440231, November.
    2. Monika Klimontowicz, 2019. "The role of banks’ innovativeness in building sustainable market efficiency: the case of Poland," Entrepreneurship and Sustainability Issues, VsI Entrepreneurship and Sustainability Center, vol. 7(1), pages 525-539, September.
    3. Monika Klimontowicz & Justyna Majewska, 2022. "The contribution of intellectual capital to banks' competitive and financial performance: The evidence from Poland," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 18(2), pages 105-136.

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