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A systems approach to order fulfilment using design for six sigma methodology

Author

Listed:
  • Yousef Amer
  • Muhammad Azeem Ashraf
  • Lee Luong
  • Sang-Heon Lee
  • William Y.C. Wang

Abstract

Supply Chain Management (SCM) focuses on a business process approach with an emphasis on having a holistic view of the value chain, customer driven demand and the need to manage successfully both the internal functional and external business process interfaces. In this paper an adaptation of Design for Six Sigma (DFSS) methodology for designing and managing a supply chain is presented, demonstrating how Order fulfilment is one of the major Critical to Customer Requirements (CCRs) for a supply chain. A detailed explanation of the DFSS steps Identify, Design, Optimise and Validate (IDOV) as adapted to supply chain service is illustrated.

Suggested Citation

  • Yousef Amer & Muhammad Azeem Ashraf & Lee Luong & Sang-Heon Lee & William Y.C. Wang, 2007. "A systems approach to order fulfilment using design for six sigma methodology," International Journal of Business and Systems Research, Inderscience Enterprises Ltd, vol. 1(3), pages 302-316.
    • Handle: RePEc:ids:ijbsre:v:1:y:2007:i:3:p:302-316
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    Citations

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    Cited by:

    1. Fabio De Felice & Antonella Petrillo & Claudio Autorino, 2015. "Development of a Framework for Sustainable Outsourcing: Analytic Balanced Scorecard Method (A-BSC)," Sustainability, MDPI, vol. 7(7), pages 1-21, June.
    2. Amer, Yousef & Luong, Lee & Lee, Sang-Heon, 2010. "Case study: Optimizing order fulfillment in a global retail supply chain," International Journal of Production Economics, Elsevier, vol. 127(2), pages 278-291, October.

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