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Using AHP method to evaluate e-payment system factors influencing mobile banking use in Iranian banks

Author

Listed:
  • Mohammad Osmani
  • Khaled Moradi
  • Mohd Zaidi Abd Rozan
  • Mahmood Abbasi Layegh

Abstract

In the mobile banking technology, the electronic payment systems need to be assessed from different viewpoints to boost the performance of these systems. Therefore, in this research, a multi-criteria decision making model is developed comprising the key factors that impact the mobile banking usage in the Iranian banks. From the literature, we developed a research model including four main criteria and 22 sub-criteria. AHP as the multi-criteria decision making method is used for ranking the criteria and sub-criteria to incorporate the research model. The obtained data from 12 experts in online banking systems were analysed by using Expert Choice software. The pairwise comparisons results revealed that the main criterion, the most important factor that influences the use of Iranian mobile banking, was the security infrastructure. Additionally, as the sub-criteria, authorisation in legal infrastructure, trust in socio-economical infrastructure, security in security infrastructure, and flexibility in technical infrastructure had high priority.

Suggested Citation

  • Mohammad Osmani & Khaled Moradi & Mohd Zaidi Abd Rozan & Mahmood Abbasi Layegh, 2017. "Using AHP method to evaluate e-payment system factors influencing mobile banking use in Iranian banks," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 24(4), pages 511-528.
    • Handle: RePEc:ids:ijbisy:v:24:y:2017:i:4:p:511-528
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    Cited by:

    1. Dai Thich Phan, 2020. "I have seen the future, and it rings - What we know about mobile banking research," Theory Methodology Practice (TMP), Faculty of Economics, University of Miskolc, vol. 16(02), pages 69-79.
    2. Ching Ching Fang & James J. H. Liou & Sun-Weng Huang & Ying-Chuan Wang & Hui-Hua Huang & Gwo-Hshiung Tzeng, 2021. "A Hybrid, Data-Driven Causality Exploration Method for Exploring the Key Factors Affecting Mobile Payment Usage Intention," Mathematics, MDPI, vol. 9(11), pages 1-23, May.

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