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An empirical study on consumer attitude and intention towards online shopping

Author

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  • Priya Sethuraman
  • Jayanthi Thanigan

Abstract

Keeping in step with global practices, the Indian subcontinent too is witnessing a change in the shopping attitude of the consumers, reflecting a steady shift from traditional brick-and-mortar stores towards online shopping. Factors such as the deeper penetration of the internet and the easy accessibility of Smartphones, supplemented by changing lifestyles, have all triggered a rise in this trend. The study seeks to identify the factors that influence the perceived quality of a website and also analyse the effect of these factors towards consumers online purchase intention in the Indian continent. Further, it tries to establish how factors such as perceived quality, trust, and attitude towards online shopping influence a consumer's online purchase intention. The findings of the study reveal that perceived quality helps to win over the trust of the consumers, which then motivates them to make an online purchase, thus inducing a positive online purchase intention.

Suggested Citation

  • Priya Sethuraman & Jayanthi Thanigan, 2019. "An empirical study on consumer attitude and intention towards online shopping," International Journal of Business Innovation and Research, Inderscience Enterprises Ltd, vol. 18(2), pages 145-166.
    • Handle: RePEc:ids:ijbire:v:18:y:2019:i:2:p:145-166
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    Cited by:

    1. Shaw, Norman & Eschenbrenner, Brenda & Baier, Daniel, 2022. "Online shopping continuance after COVID-19: A comparison of Canada, Germany and the United States," Journal of Retailing and Consumer Services, Elsevier, vol. 69(C).
    2. Lima Nasrin Eni, 2021. "Factors Affecting Online Shopping Attitude: A Study on Educated Customers of Rangpur Division in Bangladesh," International Journal of Science and Business, IJSAB International, vol. 5(1), pages 1-13.

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