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Crisis management for SMEs: insights from a multiple-case study

Author

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  • Paul Hong
  • Chenglei Huang
  • Bo Li

Abstract

Research in crisis management involves a variety of perspectives, including crisis impacts, strategic vision and leadership, contingency planning and technical capabilities. However, crisis management mechanisms of small and medium enterprise (SMEs) were rarely investigated for sound theory building and practical guidance for management. The aim of this paper is to explore mechanisms by which SMEs use to manage crisis. This paper presents a general crisis management model that represents crisis management processes in terms of detection, occurrence, recovery and resolution. To validate and refine this model, a multiple-case study is designed to investigate five SMEs' actual crisis management practices. The case study results show that SMEs, in spite of their resources constraints and relatively weak market positions, display resilient market responsiveness. This paper further suggests that effective crisis management of SMEs involve proactive business mindsets for sustainable growth and continuous expansions.

Suggested Citation

  • Paul Hong & Chenglei Huang & Bo Li, 2012. "Crisis management for SMEs: insights from a multiple-case study," International Journal of Business Excellence, Inderscience Enterprises Ltd, vol. 5(5), pages 535-553.
    • Handle: RePEc:ids:ijbexc:v:5:y:2012:i:5:p:535-553
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    Citations

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    Cited by:

    1. Karen L. Orengo-Serra & María Sánchez-Jauregui, 2021. "Coping with earthquakes and COVID-19: A perspective of customer relationship management," Estudios Gerenciales, Universidad Icesi, vol. 37(159), pages 318-331, June.
    2. Anthony Wakwe Lawrence & Damiete Onyema Lawrence, 2023. "Impacts of COVID-19 Pandemic on Sustainability/Survivability of Micro/Small Sized Businesses in Nigeria," International Journal of Business and Management, Canadian Center of Science and Education, vol. 16(9), pages 1-1, February.
    3. Marco Cioppi & Fabio Musso & Elisabetta Savelli, 2014. "Economic Crisis and Smes’ Behavior: An Analysis on the Furniture Sector in Italy," The International Journal of Economic Behavior - IJEB, Faculty of Business and Administration, University of Bucharest, vol. 4(1), pages 115-126.
    4. Susanne Durst & Ann Svensson & Mariano Martin Genaro Palacios Acuache, 2021. "Peruvian Small and Medium-Sized Enterprises in Times of Crisis—Or What Is Happening over Time?," Sustainability, MDPI, vol. 13(24), pages 1-17, December.
    5. Zahra Gorjian Khanzad & Ali A. Gooyabadi, 2021. "Development of Strategic Resilience Framework for Small Businesses Post-COVID-19," Businesses, MDPI, vol. 1(3), pages 1-15, September.
    6. repec:but:manage:v:4:y:2014:i:1:p:115-126 is not listed on IDEAS
    7. Ariful Islam & Sazali Abd Wahab, 2023. "Configuring a Quadruple Helix Innovation Model (QHIM) Based Blueprint for Malaysian SMEs to Survivethe Covid-19 Pandemic," International Journal of Economics & Business Administration (IJEBA), International Journal of Economics & Business Administration (IJEBA), vol. 0(1), pages 107-132.
    8. Jose C. Alves & Tan Cheng Lok & Yubo Luo & Wei Hao, 2020. "Crisis challenges of small firms in Macao during the COVID-19 pandemic," Frontiers of Business Research in China, Springer, vol. 14(1), pages 1-23, December.
    9. Bana Abdulmajid Akkad & Sulaiman Mouselli, 2023. "Syrian SMEs in Times of COVID-19 Pandemic: Challenges, Adaptation, and Policy Measures," JRFM, MDPI, vol. 16(3), pages 1-16, February.
    10. Damiete Onyema Lawrence & Anthony Wakwe Lawrence, 2023. "Assessment of Some Basic Strategies towards Managing COVID-19 Crisis in Micro/Small Sized Businesses," International Journal of Business and Management, Canadian Center of Science and Education, vol. 16(8), pages 1-21, February.
    11. Park, YoungWon & Hong, Paul & Roh, James Jungbae, 2013. "Supply chain lessons from the catastrophic natural disaster in Japan," Business Horizons, Elsevier, vol. 56(1), pages 75-85.
    12. Tiberiu Foris & Alina Simona Tecău & Camelia-Cristina Dragomir & Diana Foris, 2022. "The Start-Up Manager in Times of Crisis: Challenges and Solutions for Increasing the Resilience of Companies and Sustainable Reconstruction," Sustainability, MDPI, vol. 14(15), pages 1-20, July.
    13. Kritinee Pongtanalert & Nuttapol Assarut, 2022. "Entrepreneur Mindset, Social Capital and Adaptive Capacity for Tourism SME Resilience and Transformation during the COVID-19 Pandemic," Sustainability, MDPI, vol. 14(19), pages 1-18, October.
    14. Ariful Islam & Sazali Abd Wahab, 2023. "Configuring a Quadruple Helix Innovation Model (QHIM) Based Blueprint for Malaysian SMEs to Survivethe Covid-19 Pandemic," International Journal of Finance, Insurance and Risk Management, International Journal of Finance, Insurance and Risk Management, vol. 13(1), pages 102-127.
    15. Ariful Islam & Adil Mansoor & Mostafizur Rahman & Sazali Abd Wahab, 2020. "Adjusting A Strategic Cash-Flow Model For Bangladeshi Small And Medium Enterprises: The Art Of Surviving Covid-19 Emergency," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 10(5), pages 194-213, October.
    16. Eggers, Fabian, 2020. "Masters of disasters? Challenges and opportunities for SMEs in times of crisis," Journal of Business Research, Elsevier, vol. 116(C), pages 199-208.

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