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Internet Banking in India: Issues and Prospects

Author

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  • Geetika
  • Tanuj Nandan
  • Ashwani Kr. Upadhyay

Abstract

This paper discusses the concept of Internet Banking, perception of Internet bank customers, non-customers and issues of major concern in Internet banking. The state of Internet banking in India has been explored using various concepts like E-banking continuum, and gap analysis related to the various services and the security features offered. In order to have a clear and focussed insight about the perceptions of users (and non-users) about Internet banking a survey was conducted. The findings of the survey provide valuable insights into concern for security, reasons for lower penetration, and likeliness of adoption, which have been used to make useful recommendations.

Suggested Citation

  • Geetika & Tanuj Nandan & Ashwani Kr. Upadhyay, 2008. "Internet Banking in India: Issues and Prospects," The IUP Journal of Bank Management, IUP Publications, vol. 0(2), pages 47-61, May.
    • Handle: RePEc:icf:icfjbm:v:7:y:2008:i:2:p:47-61
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    Cited by:

    1. Ajimon George & G.S. Gireesh Kumar, 2013. "Antecedents of Customer Satisfaction In Internet Banking: Technology Acceptance Model (TAM) Redefined," Global Business Review, International Management Institute, vol. 14(4), pages 627-638, December.
    2. Dwivedi, Abhishek & Merrilees, Bill, 2013. "Retail brand extensions: Unpacking the link between brand extension attitude and change in parent brand equity," Australasian marketing journal, Elsevier, vol. 21(2), pages 75-84.
    3. Matthias Handrich & Sven Heidenreich, 2013. "The Willingness Of A Customer To Co-Create Innovative, Technology-Based Services: Conceptualisation And Measurement," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 17(04), pages 1-36.
    4. Lawson, Aidan, 2021. "United Kingdom Asset Resolution Limited (UKAR)," Journal of Financial Crises, Yale Program on Financial Stability (YPFS), vol. 3(2), pages 641-664, April.
    5. Biatna Dulbert Tampubolon & Ajun Tri Setyoko, 2019. "Controlling Policies on Fossil Fuels Subsidies to Overcome Climate Change," Energy Economics Letters, Asian Economic and Social Society, vol. 6(1), pages 1-16, March.
    6. Ajimon George, 2017. "Precautions for Safe Use of Internet Banking: Scale Development and Validation," IIM Kozhikode Society & Management Review, , vol. 6(2), pages 186-195, July.

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