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Communication Barriers Perceived by Nurses and Patients

Author

Listed:
  • Roohangiz Norouzinia
  • Maryam Aghabarari
  • Maryam Shiri
  • Mehrdad Karimi
  • Elham Samami

Abstract

Communication, as a key element in providing high-quality health care services, leads to patient satisfaction and health. The present Cross sectional, descriptive analytic study was conducted on 70 nurses and 50 patients in two hospitals affiliated to Alborz University of Medical Sciences, in 2012. Two separate questionnaires were used for nurses and patients, and the reliability and validity of the questionnaires were assessed. In both groups of nurses and patients, nurse-related factors (mean scores of 2.45 and 2.15, respectively) and common factors between nurses and patients (mean scores of 1.85 and 1.96, respectively) were considered the most and least significant factors, respectively. Also, a significant difference was observed between the mean scores of nurses and patients regarding patient-related (p=0.001), nurse-related (p=0.012), and environmental factors (p=0.019). Despite the attention of nurses and patients to communication, there are some barriers, which can be removed through raising the awareness of nurses and patients along with creating a desirable environment. We recommend that nurses be effectively trained in communication skills and be encouraged by constant monitoring of the obtained skills.

Suggested Citation

  • Roohangiz Norouzinia & Maryam Aghabarari & Maryam Shiri & Mehrdad Karimi & Elham Samami, 2016. "Communication Barriers Perceived by Nurses and Patients," Global Journal of Health Science, Canadian Center of Science and Education, vol. 8(6), pages 1-65, June.
    • Handle: RePEc:ibn:gjhsjl:v:8:y:2016:i:6:p:65
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    Citations

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    Cited by:

    1. Mahbobeh Abdolrahimi & Shahrzad Ghiyasvandian & Masoumeh Zakerimoghadam & Abbas Ebadi, 2017. "Antecedents and Consequences of Therapeutic Communication in Iranian Nursing Students: A Qualitative Research," Nursing Research and Practice, Hindawi, vol. 2017, pages 1-7, December.
    2. Abdullah Salim Al Mahrouqi & Robert Kevin Mallinson & Kyeung Mi Oh & Ali A. Weinstein, 2022. "Patients’ and Nurses’ Perceptions of Diabetes Self-Management in Oman: A Qualitative Study," IJERPH, MDPI, vol. 19(11), pages 1-12, June.
    3. Slobodan M Jankovic & Gordana V Antonijevic & Ivana R Vasic & Marija N Zivkovic‐Radojevic & Snjezana N Mirkovic & Bosko V Nikolic & Valentina D Opancina & Srdjan S Putnik & Ljiljana R Radoicic & Katar, 2018. "A rating instrument for fear of hospitalisation," Journal of Clinical Nursing, John Wiley & Sons, vol. 27(7-8), pages 1431-1439, April.
    4. Susi Ari Kristina & Dian Anggraeni Sayekti & Yulianto Yulianto, 2018. "Readiness to Educate Patient: Indonesian Health Professionals’ Perspective," Global Journal of Health Science, Canadian Center of Science and Education, vol. 10(8), pages 117-117, August.
    5. Felicia Ekwok Lukpata & Ndukaku Nwakwue & Hippolatus Ogar Lukpata & Edum Tangban & Chiamaka Rosemary Anagor & Mary Achi Mgbekem, 2020. "Maternity Clients Satisfaction with Client-Health Provider Interaction in State-owned Secondary Health Facilities in Cross River State," Global Journal of Health Science, Canadian Center of Science and Education, vol. 12(12), pages 1-53, November.
    6. Nilay Ercan‐Şahin & Funda Aslan, 2020. "Nursing students' perspectives on the inclusion of course content on lesbian, gay, bisexual, and transgender health in the nursing curriculum: A descriptive qualitative study," Nursing & Health Sciences, John Wiley & Sons, vol. 22(3), pages 822-829, September.
    7. Lucyna Iwanow & Mariusz Jaworski & Joanna Gotlib & Mariusz Panczyk, 2021. "A Model of Factors Determining Nurses’ Attitudes towards Learning Communicative Competences," IJERPH, MDPI, vol. 18(4), pages 1-15, February.

    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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