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Patient Satisfaction With Caring at a District Hospital in Malawi

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  • Brian Nkwinda
  • Wanda Jacobs
  • Charlene Downing

Abstract

PURPOSE- The purpose of this study was to investigate and understand patient satisfaction with caring at a district hospital in Malawi. MATERIALS & METHODS- The study used a mixed methods design, employing the sequential explanatory strategy. A total of 120 adult patients completed a survey questionnaire (phase one), and of these, two patients were followed up with individual interviews (phase two). RESULTS- Data were analyzed using statistical procedures, thematic analysis and an integration process of quantitative and qualitative findings. Highest patient satisfaction (90.6%; M=4.53; SD=0.879) occurred with nurses’ presence; while lowest satisfaction (37.4%; M=1.87; SD=1.710) was seen with patient teaching. Patients’ lived experiences revealed that nurses’ demonstration of presence and professional proficiency were critical to caring. UNIQUE CONTRIBUTION TO THEORY, PRACTICE AND POLICY- To enhance improved caring, there was a need for nurses to increase personal presence, promote patient involvement in decision-making, and demonstrate competent confidence.

Suggested Citation

  • Brian Nkwinda & Wanda Jacobs & Charlene Downing, 2019. "Patient Satisfaction With Caring at a District Hospital in Malawi," Global Journal of Health Science, Canadian Center of Science and Education, vol. 11(1), pages 1-15, January.
    • Handle: RePEc:ibn:gjhsjl:v:11:y:2019:i:1:p:15
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    References listed on IDEAS

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    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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