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Effects of Chinese Sport Tourists’ Perceptions toward Service Quality in Jeju Island

Author

Listed:
  • Shiheng Zeng
  • Sung-Bum Chun
  • Weisheng Chiu
  • Chanmin Park
  • Chul Won Lee

Abstract

Purpose-This study proposed a research model to examine the effect of the service quality of the sport tourism industry on Chinese tourists’ satisfaction and future intention and subjective well-being in Jeju Island. Methodology-Data were recruited from 349 Chinese tourists, who participated in sport activities in Jeju Island. Findings-The findings indicate the physical environment quality and outcome quality have positive influences on tourist satisfaction. Tourist satisfaction significantly and positively influenced tourists’ future behavioral intentions and subjective well-being. All Chinese respondents positively evaluated the service quality in Jeju Island. Value-This study contributes to the understanding of the sports tourism industry targeting Chinese tourists in Jeju Island.

Suggested Citation

  • Shiheng Zeng & Sung-Bum Chun & Weisheng Chiu & Chanmin Park & Chul Won Lee, 2017. "Effects of Chinese Sport Tourists’ Perceptions toward Service Quality in Jeju Island," Asian Social Science, Canadian Center of Science and Education, vol. 13(4), pages 1-14, April.
    • Handle: RePEc:ibn:assjnl:v:13:y:2017:i:4:p:14
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    References listed on IDEAS

    as
    1. Lee, Sangjae & Jeon, Sungil & Kim, Doyoung, 2011. "The impact of tour quality and tourist satisfaction on tourist loyalty: The case of Chinese tourists in Korea," Tourism Management, Elsevier, vol. 32(5), pages 1115-1124.
    2. Dolan, Paul & Peasgood, Tessa & White, Mathew, 2008. "Do we really know what makes us happy A review of the economic literature on the factors associated with subjective well-being," Journal of Economic Psychology, Elsevier, vol. 29(1), pages 94-122, February.
    3. Frijters, Paul & Johnston, David W. & Shields, Michael A., 2008. "Happiness Dynamics with Quarterly Life Event Data," IZA Discussion Papers 3604, Institute of Labor Economics (IZA).
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    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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