Customer Value Orientation And Organizational Performance: An Explanatory Model Proposal, Orientacion Al Valor Del Cliente Y El Desempeno Organizacional: Propuesta De Un Modelo Explicativo
Author
Abstract
Suggested Citation
Download full text from publisher
References listed on IDEAS
- Leslier Valenzuela & Eduardo Torres, 2008. "Gestión Empresarial Orientada Al Valor Del Cliente Como Fuente De Ventaja Competitiva. Propuesta De Un Modelo Explicativo," Estudios Gerenciales, Universidad Icesi, December.
- Vegard Skirbekk, 2004.
"Age and Individual Productivity: A Literature Survey,"
Vienna Yearbook of Population Research, Vienna Institute of Demography (VID) of the Austrian Academy of Sciences in Vienna, vol. 2(1), pages 133-154.
- Vegard Skirbekk, 2003. "Age and individual productivity: a literature survey," MPIDR Working Papers WP-2003-028, Max Planck Institute for Demographic Research, Rostock, Germany.
- Boselie, J.P.P.E.F. & Hesselink, M. & Paauwe, J. & van der Wiele, A., 2001. "Employee Perception on Commitment Oriented Work Systems," ERIM Report Series Research in Management ERS-2001-02-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
- Chonko, Lawrence B. & Hunt, Shelby D., 2000. "Ethics and Marketing Management:: A Retrospective and Prospective Commentary," Journal of Business Research, Elsevier, vol. 50(3), pages 235-244, December.
- Sandra King-Kauanui & Su Dang Ngoc & Catherine Ashley-Cotleur, 2006. "Impact Of Human Resource Management: Sme Performance In Vietnam," Journal of Developmental Entrepreneurship (JDE), World Scientific Publishing Co. Pte. Ltd., vol. 11(01), pages 79-95.
- Sunil Gupta & Valarie Zeithaml, 2006. "Customer Metrics and Their Impact on Financial Performance," Marketing Science, INFORMS, vol. 25(6), pages 718-739, 11-12.
- Gerhart, B. & Milkovick, G.T., 1992. "Employee Compensation: Research and Practice," Papers 92-26, Cornell - Center for Advanced Human Resource Studies.
- Leslier Valenzuela & Jay Mulki & Jorge Jaramillo, 2010. "Impact of Customer Orientation, Inducements and Ethics on Loyalty to the Firm: Customers’ Perspective," Journal of Business Ethics, Springer, vol. 93(2), pages 277-291, May.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Valenzuela, Leslier & Torres, Eduardo & Hidalgo, Pedro & Farías, Pablo, 2014. "Salesperson CLV orientation's effect on performance," Journal of Business Research, Elsevier, vol. 67(4), pages 550-557.
- Pierre Pestieau & Gregory Ponthiere, 2017.
"Optimal fertility under age-dependent labour productivity,"
Journal of Population Economics, Springer;European Society for Population Economics, vol. 30(2), pages 621-646, April.
- Pestieau, P. & Ponthiere, G., 2015. "Optimal fertility under age-dependent labor productivity," LIDAM Discussion Papers CORE 2015043, Université catholique de Louvain, Center for Operations Research and Econometrics (CORE).
- Pierre Pestieau & Gregory Ponthiere, 2017. "Optimal fertility under age-dependent labour productivity," LIDAM Reprints CORE 2926, Université catholique de Louvain, Center for Operations Research and Econometrics (CORE).
- Pierre Pestieau & Grégory Ponthière, 2017. "Optimal fertility under age-dependent labour productivity," PSE-Ecole d'économie de Paris (Postprint) halshs-01513708, HAL.
- Pierre Pestieau & Grégory Ponthière, 2017. "Optimal fertility under age-dependent labour productivity," Post-Print halshs-01513708, HAL.
- Venkatesh Shankar & Pablo Azar & Matthew Fuller, 2008. "—: A Multicategory Brand Equity Model and Its Application at Allstate," Marketing Science, INFORMS, vol. 27(4), pages 567-584, 07-08.
- Polo, Yolanda & Sese, F. Javier & Verhoef, Peter C., 2011. "The Effect of Pricing and Advertising on Customer Retention in a Liberalizing Market," Journal of Interactive Marketing, Elsevier, vol. 25(4), pages 201-214.
- Angulo-Ruiz, Fernando & Pergelova, Albena & Cheben, Juraj & Angulo-Altamirano, Eladio, 2016. "A cross-country study of marketing effectiveness in high-credence services," Journal of Business Research, Elsevier, vol. 69(9), pages 3636-3644.
- Bruder, Jana & Frosch, Katharina, 2006. "Foreign nationality and age: A double drawback for reemployment in Germany?," Thuenen-Series of Applied Economic Theory 63, University of Rostock, Institute of Economics.
- Alex Coad, 2018. "Firm age: a survey," Journal of Evolutionary Economics, Springer, vol. 28(1), pages 13-43, January.
- Börsch-Supan, Axel & Weiss, Matthias, 2016.
"Productivity and age: Evidence from work teams at the assembly line,"
The Journal of the Economics of Ageing, Elsevier, vol. 7(C), pages 30-42.
- Börsch-Supan, Axel & Weiss, Matthias, 2011. "Productivity and age: Evidence from work teams at the assembly line," MEA discussion paper series 07148, Munich Center for the Economics of Aging (MEA) at the Max Planck Institute for Social Law and Social Policy.
- Börsch-Supan, A. & Weiss, M., 2013. "Productivity and age: Evidence from work teams at the assembly line," ROA Research Memorandum 009, Maastricht University, Research Centre for Education and the Labour Market (ROA).
- Börsch-Supan, A. & Weiss, M., 2013. "Productivity and age: Evidence from work teams at the assembly line," Research Memorandum 029, Maastricht University, Graduate School of Business and Economics (GSBE).
- Weiss, Matthias & Börsch-Supan, Axel, 2011. "Productivity and age: Evidence from work teams at the assembly line," VfS Annual Conference 2011 (Frankfurt, Main): The Order of the World Economy - Lessons from the Crisis 48719, Verein für Socialpolitik / German Economic Association.
- Ichino, Andrea & Schwerdt, Guido & Winter-Ebmer, Rudolf & Zweimüller, Josef, 2017.
"Too old to work, too young to retire?,"
The Journal of the Economics of Ageing, Elsevier, vol. 9(C), pages 14-29.
- Ichino, Andrea & Schwerdt, Guido & Winter-Ebmer, Rudolf & Zweimüller, Josef, 2007. "Too Old to Work, Too Young to Retire?," IZA Discussion Papers 3110, Institute of Labor Economics (IZA).
- Ichino, Andrea & Schwerdt, Guido & Winter-Ebmer, Rudolf & Zweimüller, Josef, 2007. "Too Old to Work, Too Young to Retire?," Economics Series 220, Institute for Advanced Studies.
- Ichino, Andrea & Winter-Ebmer, Rudolf & Zweimüller, Josef & Schwerdt, Guido, 2007. "Too Old to Work, Too Young to Retire?," CEPR Discussion Papers 6510, C.E.P.R. Discussion Papers.
- Andrea Ichino & Guido Schwerdt & Rudolf Winter-Ebmer & Josef Zweimüller, 2014. "Too Old To Work, Too Young To Retire?," Working Papers hal-03460464, HAL.
- Andrea Ichino & Guido Schwerdt & Rudolf Winter-Ebmer & Andrea Ichino, 2013. "Too Old to Work, Too Young to Retire?," Economics working papers 2013-13, Department of Economics, Johannes Kepler University Linz, Austria.
- Andrea Ichino & Guido Schwerdt & Rudolf Winter-Ebmer & Josef Zweimüller, 2007. "Too Old to Work, Too Young to Retire?," Economics working papers 2007-15, Department of Economics, Johannes Kepler University Linz, Austria.
- Andrea Ichino & Guido Schwerdt & Rudolf Winter-Ebmer & Josef Zweimüller, 2007. "Too Old to Work, too Young to Retire?," CESifo Working Paper Series 2118, CESifo.
- Andrea Ichino & Guido Schwerdt & Rudolf Winter-Ebmer & Andrea Ichino, 2013. "Too Old to Work, Too Young to Retire?," NRN working papers 2013-09, The Austrian Center for Labor Economics and the Analysis of the Welfare State, Johannes Kepler University Linz, Austria.
- Deepa Chandrasekaran & Gerard J. Tellis, 2008. "Global Takeoff of New Products: Culture, Wealth, or Vanishing Differences?," Marketing Science, INFORMS, vol. 27(5), pages 844-860, 09-10.
- Holger Strulik & Katharina Werner, 2016.
"50 is the new 30—long-run trends of schooling and retirement explained by human aging,"
Journal of Economic Growth, Springer, vol. 21(2), pages 165-187, June.
- Strulik, Holger & Werner, Katharina, 2013. "50 is the new 30: Long-run trends of schooling and retirement explained by human aging," University of Göttingen Working Papers in Economics 152, University of Goettingen, Department of Economics.
- Jing, Zhongying & Li, Zheng, 2024. "The effect of population ageing on technological innovation in emerging market countries," Technological Forecasting and Social Change, Elsevier, vol. 200(C).
- Gregorio Sánchez-Marín & Gabriel Lozano-Reina & Mané Beglaryan, 2022. "HRM Policies and SMEs Performance: The Moderating Role of CSR Orientation," Central European Business Review, Prague University of Economics and Business, vol. 2022(1), pages 85-110.
- Gavin Price & Andries Walt, 2013. "Changes in Attitudes Towards Business Ethics Held by Former South African Business Management Students," Journal of Business Ethics, Springer, vol. 113(3), pages 429-440, March.
- Paul, Michael & Hennig-Thurau, Thorsten & Groth, Markus, 2015. "Tightening or loosening the “iron cage”? The impact of formal and informal display controls on service customers," Journal of Business Research, Elsevier, vol. 68(5), pages 1062-1073.
- Sandrine Levasseur, 2008.
"Progrès technologique et employabilité des seniors,"
Revue de l'OFCE, Presses de Sciences-Po, vol. 0(3), pages 155-184.
- Sandrine Levasseur, 2008. "Progrès technologique et employabilité des seniors," Documents de Travail de l'OFCE 2008-16, Observatoire Francais des Conjonctures Economiques (OFCE).
- Sandrine Levasseur, 2008. "Progrès technologique et employabilité des seniors," Post-Print hal-03459848, HAL.
- Sandrine Levasseur, 2008. "Progrès technologique et employabilité des seniors," Working Papers hal-00973053, HAL.
- Sandrine Levasseur, 2008. "Progrès technologique et employabilité des seniors," SciencePo Working papers Main hal-00973053, HAL.
- Sandrine Levasseur, 2008. "Progrès technologique et employabilité des seniors," SciencePo Working papers Main hal-03459848, HAL.
- Jae-Woong Jeong & Heon-Hwi Lee & Hun Park, 2022. "A Study on the Effect of Knowledge Services on Organizational Performances Based on the Concept of Balanced Scorecards for the Sustainable Growth of Firms: Evidence from South Korea," Sustainability, MDPI, vol. 14(19), pages 1-19, October.
- Rajeev K. Goel & Devrim Göktepe-Hultén, 2021. "Innovation by foreign researchers: relative influences of internal versus external human capital," The Journal of Technology Transfer, Springer, vol. 46(1), pages 258-276, February.
- Yoshihiko Kadoya & Mostafa Saidur Rahim Khan & Somtip Watanapongvanich & Punjapol Binnagan, 2020. "Emotional Status and Productivity: Evidence from the Special Economic Zone in Laos," Sustainability, MDPI, vol. 12(4), pages 1-15, February.
- Schrade, Peter, 2018. "The impact of leadership behaviour factors on work productivity: Measuring the impact of factors of the full range leadership model and the leadership task model," Journal of Applied Leadership and Management, Hochschule Kempten - University of Applied Sciences, Professional School of Business & Technology, vol. 6, pages 66-88.
More about this item
Keywords
Market Orientation; Customer Value Orientation; Brand Equity; Business Ethics and Organizational Performance;All these keywords.
JEL classification:
- M31 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Marketing and Advertising - - - Marketing
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ibf:riafin:v:6:y:2013:i:7:p:1-25. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Mercedes Jalbert (email available below). General contact details of provider: .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.