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The Effects of Psychological Empowerment on Job Satisfaction and Job Performance of Tourist Guides

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  • Nuray Tetik

Abstract

The aim of the study was to examine the effects of psychological empowerment (PE) on job satisfaction and job performance of the tourist guides. It was tried to determine whether psychological empowerment and its dimensions effect guides' satisfaction and performance level. In order to reach the aim, the questionnaire form was developed and applied to 381 tourist guides in Turkey. The study's results showed that psychological empowerment, job satisfaction and job performance were positively correlated and, empowerment affected both satisfaction and performance level of guides. It was determined that the meaning dimension of psychological empowerment was the most effective factor which increases job satisfaction whereas the impact dimension affected job performance of the guides positively.

Suggested Citation

  • Nuray Tetik, 2016. "The Effects of Psychological Empowerment on Job Satisfaction and Job Performance of Tourist Guides," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 6(2), pages 221-239, February.
    • Handle: RePEc:hur:ijarbs:v:6:y:2016:i:2:p:221-239
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    Citations

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    Cited by:

    1. Mudhafar Alefari & Mohammed Almanei & Konstantinos Salonitis, 2020. "A System Dynamics Model of Employees’ Performance," Sustainability, MDPI, vol. 12(16), pages 1-31, August.
    2. Aftab Hameed Memon & Shabir Hussain Khahro & Nafees Ahmed Memon & Zubair Ahmed Memon & Ahmed Mustafa, 2023. "Relationship between Job Satisfaction and Employee Performance in the Construction Industry of Pakistan," Sustainability, MDPI, vol. 15(11), pages 1-21, May.
    3. Latif Haji & Naser Valizadeh & Hamid Karimi, 2022. "The effects of psychological capital and empowerment on entrepreneurial spirit: The case of Naghadeh County, Iran," International Journal of Finance & Economics, John Wiley & Sons, Ltd., vol. 27(1), pages 290-300, January.
    4. Suk-Kyu Kim & Yunduk Jeong, 2021. "Developing the Healthy and Competitive Organization in the Sports Environment: Focused on the Relationships between Organizational Justice, Empowerment and Job Performance," IJERPH, MDPI, vol. 18(17), pages 1-15, August.
    5. Marfuatun Marfuatun & Muafi Muafi, 2021. "Perceived organizational support and psychological empowerment on service performance mediated by organizational citizenship behavior Islamic perspective (OCBIP)," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 10(1), pages 15-27, January.
    6. Rand Al-Dmour & Omayma Yassine & Ra’ed Masa’deh, 2018. "A Review of Literature on the Associations among Employee Empowerment, Work Engagement and Employee Performance," Modern Applied Science, Canadian Center of Science and Education, vol. 12(11), pages 313-313, November.
    7. Celine Zhao Ying Yin & Timothy Jung & M. Claudia tom Dieck & Maria Younghee Lee, 2021. "Mobile Augmented Reality Heritage Applications: Meeting the Needs of Heritage Tourists," Sustainability, MDPI, vol. 13(5), pages 1-18, February.

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