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The Role of Information Technology Capabilities in Capitalizing Market Agility in Jordanian Telecommunications Sector

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  • Abdallah Q. Bataineh
  • Ghaith M. Al-Abdallah
  • Anas Y. Alhadid

Abstract

Information technology (IT) capabilities consider the foundation stone for telecoms organizations to achieve market agility, in view of the fact that these capabilities can provide those organizations with enormous data about the overall market surroundings; thus they can quickly respond to seize on opportunities and avoid various threats. However, the focal point of this research is to examine the role of IT capabilities in capitalizing market agility. A selfadministered questionnaire was distributed on a total sample of (192) IT employees working at one of these Jordanian telecoms organizations (Zain, Orange and Umniah) from different managerial levels. The findings of multiple regression test showed that; IT business spanning capability is the most influential dimension on market agility, and respectively, IT infrastructure capability and IT proactive stance capability. Accordingly, the researchers recommended both managerial implications and directions for other researchers in this rich area to better appreciate critical IT capabilities with the purpose of attaining superior market agility.

Suggested Citation

  • Abdallah Q. Bataineh & Ghaith M. Al-Abdallah & Anas Y. Alhadid, 2015. "The Role of Information Technology Capabilities in Capitalizing Market Agility in Jordanian Telecommunications Sector," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 5(8), pages 90-101, August.
    • Handle: RePEc:hur:ijarbs:v:5:y:2015:i:8:p:90-101
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    References listed on IDEAS

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    1. Victoria L. Mitchell & Robert W. Zmud, 1999. "The Effects of Coupling IT and Work Process Strategies in Redesign Projects," Organization Science, INFORMS, vol. 10(4), pages 424-438, August.
    2. Robert G. Fichman, 2004. "Real Options and IT Platform Adoption: Implications for Theory and Practice," Information Systems Research, INFORMS, vol. 15(2), pages 132-154, June.
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    2. Ranjbarfard, Mina & Mirsalari, Reyhaneh, 2017. "بررسی چابکی سازمانی و شناسایی شاخص‌های ارزیابی آن در سازمان [Investigating organizational agility and identifying its evaluation indicators in the organization]," MPRA Paper 114738, University Library of Munich, Germany.
    3. Zhuquan Wang & Memon Rafait Mahmood & Hafeez Ullah & Imran Hanif & Qaiser Abbas & Muhammad Mohsin, 2020. "Multidimensional Perspective of Firms’ IT Capability Between Digital Business Strategy and Firms’ Efficiency: A Case of Chinese SMEs," SAGE Open, , vol. 10(4), pages 21582440209, December.

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