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The Role of the Incentives and Reward System in Enhancing Employee's Performance “A Case of Jordanian Travel and Tourism Institutions"

Author

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  • Ashraf Mohammad Alfandi
  • Mohammad Shabieb Alkahsawneh

Abstract

The purpose of this study is to investigate the role of incentives on employee performance for the employees of the Jordanian tourism and travel institutions. Statistical packages for social sciences (SPSS) program were used for descriptive analysis. For the purpose of this study, the sample was chosen randomly and it consisted of 28 institutions found in Amman. As for the respondents of the sample, they were 44 employees who received 44 questionnaires. 41 questionnaires were returned, which forms 93% of the sample. The main findings indicate that there is an adequate level of incentives provided to employees. Moral incentives, rewards, efficiency of reward system and promotions are four factors found to have significant impacts on employee performance in Jordanian travel and tourism institution. However, rewards ranked in the first place of its impact on the employee performance while promotion ranked in the last place. Finally, this study has verified further research opportunities that could enrich the understanding of incentives and employee performance at the Jordanian travel and tourism institutions.

Suggested Citation

  • Ashraf Mohammad Alfandi & Mohammad Shabieb Alkahsawneh, 2014. "The Role of the Incentives and Reward System in Enhancing Employee's Performance “A Case of Jordanian Travel and Tourism Institutions"," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 4(4), pages 326-341, April.
    • Handle: RePEc:hur:ijarbs:v:4:y:2014:i:4:p:326-341
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    Cited by:

    1. Sulistiowati, 2020. "ACHIEVE Model on Research and Publication Performance," GATR Journals gjbssr553, Global Academy of Training and Research (GATR) Enterprise.
    2. Aref Abdulkarem Ali Alhasheedi & Barjoyai Bin Bardai & Maged Mustafa Mahyoub, 2020. "Organizational Citizenship Behavior Role in Mediating the Effect of Transformational Leadership on Organizational Performance in Gold Industry of Saudi Arabia," International Journal of Research and Scientific Innovation, International Journal of Research and Scientific Innovation (IJRSI), vol. 7(7), pages 237-249, July.

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