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Improving Organisational Performance with Balanced Scorecard in Humanitarian Logistics: A Proposal for Key Performance Indicators

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  • Arzu Tuygun Toklu

Abstract

Thousands of people have been affected by major disasters in countries across the world over the last decades. Many governmental and non-governmental organizations participated in aid actions just after disasters. But, they could not prevent inabilities in taking action due to the magnitude of the disaster. Humanitarian aid organizations, like the others, should identify their targets and its priorities with selecting key performance measurements. Humanitarian logistics may use indicators based on both physical and non-physical dimensions. In this study, Balanced Scorecard approach is recommended as a suitable performance management system to develop and improve in managing of humanitarian aid logistics. This conceptual study contributes literature by proposing key performance indicators (KPI) for humanitarian logistics.

Suggested Citation

  • Arzu Tuygun Toklu, 2017. "Improving Organisational Performance with Balanced Scorecard in Humanitarian Logistics: A Proposal for Key Performance Indicators," International Journal of Academic Research in Accounting, Finance and Management Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Accounting, Finance and Management Sciences, vol. 7(1), pages 131-137, January.
    • Handle: RePEc:hur:ijaraf:v:7:y:2017:i:1:p:131-137
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    References listed on IDEAS

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    1. L N Van Wassenhove, 2006. "Humanitarian aid logistics: supply chain management in high gear," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 57(5), pages 475-489, May.
    2. Madalena Moreira & Benny Tjahjono, 2016. "Applying performance measures to support decision-making in supply chain operations: a case of beverage industry," International Journal of Production Research, Taylor & Francis Journals, vol. 54(8), pages 2345-2365, April.
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