IDEAS home Printed from https://ideas.repec.org/a/gam/jtourh/v6y2025i1p21-d1584814.html
   My bibliography  Save this article

Theoretical Framework and Preliminary Evaluation of a Model for Analysing the Qualified Personnel Needing’s in the Hotel Accommodation Sector

Author

Listed:
  • Santos Manuel Cavero López

    (Business and Management Department, Economics and Business Faculty, Complutense University of Madrid, 28040 Madrid, Spain)

  • Ignacio Ruiz Guerra

    (Business and Management Department, Economics and Business Faculty, Complutense University of Madrid, 28040 Madrid, Spain)

  • Jesús Barreal

    (Business and Management Department, Economics and Business Faculty, Complutense University of Madrid, 28040 Madrid, Spain)

Abstract

This study addresses the need for a comprehensive analysis of the demand for qualified personnel in Spain’s hotel accommodation sector, situating the issue within a context of increasing demand for specialized and highly personalized services in the tourism industry. The objective of this research is to develop a theoretical framework and conduct a preliminary assessment of a model designed to identify and quantify the need for skilled professionals across hotels of different categories and locations. This model considers key factors such as seasonality, required technical competencies, and labour market demands in the tourism sector. The methodology employed combines quantitative and qualitative data analysis from multiple sources, including prior studies, surveys of human resources managers, a review of the academic literature on human resource assessment models in the hotel industry, and a validation survey. Preliminary findings indicate a significant shortage of professionals with advanced expertise in critical areas such as operations management, multilingual customer service, and process digitalization, highlighting the urgent need for a strategic approach to training and talent retention. The conclusions emphasize the importance of adapting workforce planning to the specific demands of Spain’s hotel sector while drawing comparative insights from models in France and the United States. This study proposes strategies to enhance the sector’s competitiveness and sustainability in an increasingly globalized market.

Suggested Citation

  • Santos Manuel Cavero López & Ignacio Ruiz Guerra & Jesús Barreal, 2025. "Theoretical Framework and Preliminary Evaluation of a Model for Analysing the Qualified Personnel Needing’s in the Hotel Accommodation Sector," Tourism and Hospitality, MDPI, vol. 6(1), pages 1-22, February.
    • Handle: RePEc:gam:jtourh:v:6:y:2025:i:1:p:21-:d:1584814
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2673-5768/6/1/21/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2673-5768/6/1/21/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Esther Blanco & Javier Lozano & Javier Rey-Maquieira, 2009. "Do Tourism Firms Have Economic Incentives to Undertake Voluntary Environmental Initiatives?," Springer Books, in: Álvaro Matias & Peter Nijkamp & Manuela Sarmento (ed.), Advances in Tourism Economics, chapter 0, pages 235-253, Springer.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Rizwan Raheem Ahmed & Grigorios L. Kyriakopoulos & Dalia Streimikiene & Justas Streimikis, 2021. "Drivers of Proactive Environmental Strategies: Evidence from the Pharmaceutical Industry of Asian Economies," Sustainability, MDPI, vol. 13(16), pages 1-28, August.
    2. Vitor Pereira & Graça Miranda Silva & Álvaro Dias, 2021. "Sustainability Practices in Hospitality: Case Study of a Luxury Hotel in Arrábida Natural Park," Sustainability, MDPI, vol. 13(6), pages 1-21, March.
    3. Francesco Mercuri & Gaetano della Corte & Federica Ricci, 2021. "Blockchain Technology and Sustainable Business Models: A Case Study of Devoleum," Sustainability, MDPI, vol. 13(10), pages 1-14, May.
    4. Pham Nhat Tan & Phan Quyen Phu Thi & Tučková Zuzana & Vo Nga & Nguyen Lien H.L., 2018. "Enhancing the organizational citizenship behavior for the environment: the roles of green training and organizational culture," Management & Marketing, Sciendo, vol. 13(4), pages 1174-1189, December.
    5. Undrakh Zagarkhorloo & Wim Heijman & Liesbeth Dries & Buyanzaya Batjargal, 2021. "Managing Herder-Community-Based Tourism: An Institutional Framework for an Integrated Social–Ecological System," Sustainability, MDPI, vol. 13(7), pages 1-19, April.
    6. José Luís Lopes & Leonardo Fernando Cruz Basso, 2023. "The Impact of Eco-Innovation Adoption on Business Performance—A Study of the Hospitality Sector in Brazil," Sustainability, MDPI, vol. 15(11), pages 1-25, May.
    7. Hua Wu & Taiwen Feng & Wenbo Jiang & Ting Kong, 2022. "Environmental Penalties, Investor Attention and Stock Market Reaction: Moderating Roles of Air Pollution and Industry Saliency," IJERPH, MDPI, vol. 19(5), pages 1-27, February.
    8. Muhammad Shafiullah & Usman Khalid & Luke Emeka Okafor, 2023. "Do birds of a feather flock together? Analyzing environmental performance and tourist behavior using a gravity approach," Tourism Economics, , vol. 29(5), pages 1139-1163, August.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jtourh:v:6:y:2025:i:1:p:21-:d:1584814. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.