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Human-Centric Telework and Sustainable Well-Being: Evidence from Peru’s Public Sector

Author

Listed:
  • Mauro Adriel Ríos Villacorta

    (Departamento de Ciencias Empresariales, Universidad Nacional Pedro Ruíz Gallo, Lambayeque 14013, Peru)

  • Emma Verónica Ramos Farroñán

    (Instituto de Investigación en Ciencias y Tecnología, Universidad Cesar Vallejo, Campus Chepén—Piura, Trujillo 13001, Peru)

  • Marco Agustín Arbulú Ballesteros

    (Instituto de Investigación en Ciencias y Tecnología, Universidad Cesar Vallejo, Campus Chepén—Piura, Trujillo 13001, Peru)

  • Mabel Ysabel Otiniano León

    (Instituto de Investigación en Ciencias y Tecnología, Universidad Cesar Vallejo, Campus Chepén—Piura, Trujillo 13001, Peru)

  • Jessie Leila Bravo Jaico

    (Grupo de Investigación en Transformación Digital, Universidad Nacional Pedro Ruíz Gallo, Lambayeque 14013, Peru)

  • Ericka Julissa Suysuy Chambergo

    (Instituto de Investigación en Ciencias y Tecnología, Universidad Cesar Vallejo, Campus Chepén—Piura, Trujillo 13001, Peru)

  • Moisés David Reyes-Pérez

    (Instituto de Investigación en Ciencias y Tecnología, Universidad Cesar Vallejo, Campus Chepén—Piura, Trujillo 13001, Peru)

  • Lucila María Ganoza-Ubillús

    (Instituto de Investigación en Ciencias y Tecnología, Universidad Cesar Vallejo, Campus Chepén—Piura, Trujillo 13001, Peru)

  • Roger Ernesto Alarcón García

    (Grupo de Investigación en Transformación Digital, Universidad Nacional Pedro Ruíz Gallo, Lambayeque 14013, Peru)

Abstract

This study examines the relationships among telework, job satisfaction, and quality of work life among employees in the Peruvian public sector, specifically at the National University Pedro Ruiz Gallo in Lambayeque. Using a quantitative approach with an explanatory scope and a nonexperimental cross-sectional design, data were collected from 194 employees through a structured questionnaire. Structural equation modeling (SEM) was employed to analyze the relationships between variables. The results reveal a positive impact of telework on both job satisfaction (β = 0.389, p < 0.001) and quality of work life (β = 0.323, p < 0.001). Job satisfaction was found to mediate the relationship between telework and quality of work life (β = 0.425, p < 0.001). Additionally, years of work experience negatively moderated the relationship between telework and job satisfaction (β = −0.114, p = 0.017), whereas gender had a positive moderating effect (β = 0.275, p = 0.016). These findings contribute to the understanding of telework dynamics in the public sector and offer valuable insights for tailoring telework policies to maximize employee well-being and organizational effectiveness.

Suggested Citation

  • Mauro Adriel Ríos Villacorta & Emma Verónica Ramos Farroñán & Marco Agustín Arbulú Ballesteros & Mabel Ysabel Otiniano León & Jessie Leila Bravo Jaico & Ericka Julissa Suysuy Chambergo & Moisés David , 2024. "Human-Centric Telework and Sustainable Well-Being: Evidence from Peru’s Public Sector," Sustainability, MDPI, vol. 16(22), pages 1-18, November.
    • Handle: RePEc:gam:jsusta:v:16:y:2024:i:22:p:9713-:d:1516226
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    References listed on IDEAS

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    2. Adriana Ana Maria Davidescu & Simona-Andreea Apostu & Vasile Alecsandru Strat & Adrian Istrate Scradeanu & Ion Daniel Zgura & Maria Gabriela Horga, 2021. "The Impact of Teleworking on the Romanians Employees’ Job Satisfaction. An Empirical Evidence Based on Multiple Correspondence Analysis (MCA) and Logistic Regression," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 23(58), pages 637-637, August.
    3. Aftab Hameed Memon & Shabir Hussain Khahro & Nafees Ahmed Memon & Zubair Ahmed Memon & Ahmed Mustafa, 2023. "Relationship between Job Satisfaction and Employee Performance in the Construction Industry of Pakistan," Sustainability, MDPI, vol. 15(11), pages 1-21, May.
    4. Tapas K. Ray & Regina Pana-Cryan, 2021. "Work Flexibility and Work-Related Well-Being," IJERPH, MDPI, vol. 18(6), pages 1-17, March.
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