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Brief Version of the Frankfurt Emotional Work Scale and Gender Difference in Emotional Labour

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  • Marta Llorca-Pellicer

    (Department of Social Psychology, Universitat de València, 46003 Valencia, Spain
    Unidad de Investigación Psicosocial de la Conducta Organizacional (UNIPSICO), Universitat de València, 46010 Valencia, Spain)

  • Pedro Gil-LaOrden

    (Department of Social Psychology, Universitat de València, 46003 Valencia, Spain
    Unidad de Investigación Psicosocial de la Conducta Organizacional (UNIPSICO), Universitat de València, 46010 Valencia, Spain)

  • Vicente J. Prado-Gascó

    (Department of Social Psychology, Universitat de València, 46003 Valencia, Spain)

  • Pedro R. Gil-Monte

    (Department of Social Psychology, Universitat de València, 46003 Valencia, Spain
    Unidad de Investigación Psicosocial de la Conducta Organizacional (UNIPSICO), Universitat de València, 46010 Valencia, Spain)

Abstract

This study was designed to assess the psychometric properties of a brief version of the Frankfurt Emotion Work Scale (FEWS) adapted to Spanish in a sample of teachers, taking into consideration gender differences. Method: The sample consisted of 9020 teachers of public education in the Valencian Community ( M age = 45.33 years, SD = 9.15; 72.5% female). Results: The psychometric properties are adequate. It consists of 12 items grouped into six factors that explain 79.54% of the variance. Cronbach’s alpha and composite reliability coefficients (CRC) for the full scale are adequate: α = 0.79; CRC = 0.90. Confirmatory Factorial Analyses also confirm the structure of the scale (χ 2 = 890.36, S-B χ 2 = 747.38, df = 39, NFI = 0.945, NNFI = 0.911, CFI = 0.947, IFI = 0.947, MFI = 0.925, and RMSEA = 0.069). Convergent and discriminant validity were also probed. Finally, a gender effect over Emotional labour was found, there was a difference between gender in the scale and all of the dimensions of the questionnaire, with higher values on women. Conclusions: according to the results of this study, the use of this diagnostic tool for Spanish non-university teachers appears to be justified.

Suggested Citation

  • Marta Llorca-Pellicer & Pedro Gil-LaOrden & Vicente J. Prado-Gascó & Pedro R. Gil-Monte, 2023. "Brief Version of the Frankfurt Emotional Work Scale and Gender Difference in Emotional Labour," Sustainability, MDPI, vol. 15(4), pages 1-11, February.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:4:p:2925-:d:1059818
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    References listed on IDEAS

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    1. Da-Jung Ha & Jung-Hyun Park & Su-Eun Jung & Boram Lee & Myo-Sung Kim & Kyo-Lin Sim & Yung-Hyun Choi & Chan-Young Kwon, 2021. "The Experience of Emotional Labor and Its Related Factors among Nurses in General Hospital Settings in Republic of Korea: A Systematic Review and Meta-Analysis," Sustainability, MDPI, vol. 13(21), pages 1-21, October.
    2. Zaid Alrawadieh & Gurel Cetin & Mithat Zeki Dincer & Fusun Istanbullu Dincer, 2020. "The impact of emotional dissonance on quality of work life and life satisfaction of tour guides," The Service Industries Journal, Taylor & Francis Journals, vol. 40(1-2), pages 50-64, January.
    3. Anne-Sophie Baudry & Veronique Christophe & Emilie Constant & Guillaume Piessen & Amelie Anota & the FREGAT Working Group, 2020. "The Profile of Emotional Competence (PEC): A French short version for cancer patients," PLOS ONE, Public Library of Science, vol. 15(6), pages 1-12, June.
    4. Kwok Kuen Tsang & Yuan Teng & Yi Lian & Li Wang, 2021. "School Management Culture, Emotional Labor, and Teacher Burnout in Mainland China," Sustainability, MDPI, vol. 13(16), pages 1-17, August.
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