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Optimal Strategies for Elderly Public Transport Service Based on Impact-Asymmetry Analysis: A Case Study of Harbin

Author

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  • Jingxu Lan

    (College of Landscape Architecture, Northeast Forestry University, Harbin 150040, China)

  • Yang Xue

    (School of Architecture, Harbin Institute of Technology, Harbin 150040, China)

  • Dewei Fang

    (College of Landscape Architecture, Northeast Forestry University, Harbin 150040, China)

  • Qian Zheng

    (CAUPD Beijing Planning and Design Consultants Co., Ltd., Hainan Branch, Haikou 570100, China)

Abstract

The difficulty of travel for the elderly is a challenge for urban management. Quantifying the satisfaction of public transport services from the perspective of the elderly is a people-oriented scientific research method. Based on the survey data of 2019 and 2020 and by selecting the interview data of people over retirement age before analyzing the non-linear relationship between bus service elements and elderly satisfaction by the impact-asymmetry analysis and gradient boosting decision trees, the optimization strategy of ground public transportation for the elderly in Harbin was obtained. The results show that the following five factors have the greatest impact on overall satisfaction, namely, site broadcasting, complaint handling, awning facilities, driver driving habits, and the punctuality of bus operation. Among them, “awning,” the “punctuality of bus operation,” and “drivers’ driving habits” should be given priority to improve. The conclusion of this study provides a theoretical basis for the accurate optimization of public transport services.

Suggested Citation

  • Jingxu Lan & Yang Xue & Dewei Fang & Qian Zheng, 2022. "Optimal Strategies for Elderly Public Transport Service Based on Impact-Asymmetry Analysis: A Case Study of Harbin," Sustainability, MDPI, vol. 14(3), pages 1-13, January.
    • Handle: RePEc:gam:jsusta:v:14:y:2022:i:3:p:1320-:d:732776
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    References listed on IDEAS

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    1. Kwang-Sub Lee & Jin Ki Eom & Jun Lee & Sangpil Ko, 2021. "Analysis of the Activity and Travel Patterns of the Elderly Using Mobile Phone-Based Hourly Locational Trajectory Data: Case Study of Gangnam, Korea," Sustainability, MDPI, vol. 13(6), pages 1-23, March.
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    Cited by:

    1. Sun, Shichao & Zhang, Hui & Zhou, Linlin & Wang, Ke, 2023. "Is the relationship between the perceived service quality and passenger loyalty linear or non-linear? A novel model-independent interpretation method is applied," Transport Policy, Elsevier, vol. 144(C), pages 65-79.
    2. Abdul Rais Abdul Latiff & Saidatulakmal Mohd, 2023. "Transport, Mobility and the Wellbeing of Older Adults: An Exploration of Private Chauffeuring and Companionship Services in Malaysia," IJERPH, MDPI, vol. 20(3), pages 1-17, February.
    3. Liu Han & Dewei Fang & Shan Sun & Lixuan Zhao & Qian Zheng & Jingxu Lan & Xue Wang, 2023. "Exploring Pedestrian Satisfaction in Old and New Town: An Impact-Asymmetry Analysis," Sustainability, MDPI, vol. 15(3), pages 1-16, January.
    4. Dou, Xianchen & Jian, Meiying & Guo, Chen & Cao, JinXin, 2023. "Estimation of the aggregation degree of public transport use among elderly people based on urban built environment," Journal of Transport Geography, Elsevier, vol. 112(C).

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