IDEAS home Printed from https://ideas.repec.org/a/gam/jsusta/v13y2021i23p13374-d693876.html
   My bibliography  Save this article

Working Conditions and Their Importance for Eliminating Errors in the Order Picking Process, Using an E-Commerce Commercial Enterprise as an Example

Author

Listed:
  • Anna Cierniak-Emerych

    (Department of Labour, Capital and Innovation, Wroclaw University of Economics and Business, 53-345 Wrocław, Poland)

  • Robert Golej

    (Department of Labour, Capital and Innovation, Wroclaw University of Economics and Business, 53-345 Wrocław, Poland)

  • Hanna Różycka

    (Department of Labour, Capital and Innovation, Wroclaw University of Economics and Business, 53-345 Wrocław, Poland)

Abstract

The research presented herein aims to pinpoint the factors that cause errors in the order picking process in an e-commerce enterprise and to confirm or deny the assumption that these factors largely concern employees and their working conditions. Research method: A case study strategy, observation (non-compliance cards and identification of working conditions), and Lorenz–Pareto and Ishikawa were the methods used. Results: The research results indicate that working conditions are a key factor influencing the number of errors in the picking process. The usefulness of the research: The results show that paying particular attention to working conditions is not only good in the context of caring for the well-being of employees, but also as a means to reduce the number of errors and improve the pace of work. Limitations: Due to the methods used, which in turn result from the large variety of e-commerce entities, the research results are not universal and are limited to a specific situational context.

Suggested Citation

  • Anna Cierniak-Emerych & Robert Golej & Hanna Różycka, 2021. "Working Conditions and Their Importance for Eliminating Errors in the Order Picking Process, Using an E-Commerce Commercial Enterprise as an Example," Sustainability, MDPI, vol. 13(23), pages 1-16, December.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:23:p:13374-:d:693876
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2071-1050/13/23/13374/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2071-1050/13/23/13374/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Nabanita Datta Gupta & Nicolai Kristensen, 2008. "Work environment satisfaction and employee health: panel evidence from Denmark, France and Spain, 1994–2001," The European Journal of Health Economics, Springer;Deutsche Gesellschaft für Gesundheitsökonomie (DGGÖ), vol. 9(1), pages 51-61, February.
    2. Iqbal Thonse Hawaldar & Mithun S. Ullal & Felicia Ramona Birau & Cristi Marcel Spulbar, 2019. "Trapping Fake Discounts as Drivers of Real Revenues and Their Impact on Consumer’s Behavior in India: A Case Study," Sustainability, MDPI, vol. 11(17), pages 1-20, August.
    3. Gimenez, Cristina & Sierra, Vicenta & Rodon, Juan, 2012. "Sustainable operations: Their impact on the triple bottom line," International Journal of Production Economics, Elsevier, vol. 140(1), pages 149-159.
    4. David Fairris & Mark Brenner, 2001. "Workplace Transformation and the Rise in Cumulative Trauma Disorders: Is There a Connection?," Journal of Labor Research, Transaction Publishers, vol. 22(1), pages 15-28, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Schmidt, Christoph G. & Wuttke, David A. & Heese, H. Sebastian & Wagner, Stephan M., 2023. "Antecedents of public reactions to supply chain glitches," International Journal of Production Economics, Elsevier, vol. 259(C).
    2. Shvartsman, Elena & Beckmann, Michael, 2015. "Stressed by your job: What is the role of personnel policy?," Working papers 2015/15, Faculty of Business and Economics - University of Basel.
    3. Maria Björklund & Helena Forslund, 2019. "Challenges Addressed by Swedish Third-Party Logistics Providers Conducting Sustainable Logistics Business Cases," Sustainability, MDPI, vol. 11(9), pages 1-15, May.
    4. Deniz Turkcu & Nina Tura & Ville Ojanen, 2022. "A Conceptual Framework of the Sustainability Challenges Experienced during the Life Cycle of Biobased Packaging Products," Sustainability, MDPI, vol. 14(17), pages 1-17, August.
    5. Zhang, XiaoLi & Liu, ChenGuang & Li, WenJuan & Evans, Steve & Yin, Yong, 2017. "Effects of key enabling technologies for seru production on sustainable performance," Omega, Elsevier, vol. 66(PB), pages 290-307.
    6. Thomas Barnay, 2016. "Health, work and working conditions: a review of the European economic literature," The European Journal of Health Economics, Springer;Deutsche Gesellschaft für Gesundheitsökonomie (DGGÖ), vol. 17(6), pages 693-709, July.
    7. Davis-Sramek, Beth & Robinson, Jessica L. & Darby, Jessica L. & Thomas, Rodney W., 2020. "Exploring the differential roles of environmental and social sustainability in carrier selection decisions," International Journal of Production Economics, Elsevier, vol. 227(C).
    8. Philippe Askenazy & Eve Caroli, 2006. "Innovative work practices, information technologies and working conditions: evidence for France," EconomiX Working Papers 2006-2, University of Paris Nanterre, EconomiX.
    9. Marcello Risitano & Rosaria Romano & Vincenzo Rusciano & Gennaro Civero & Debora Scarpato, 2022. "The impact of sustainability on marketing strategy and business performance: The case of Italian fisheries," Business Strategy and the Environment, Wiley Blackwell, vol. 31(4), pages 1538-1551, May.
    10. Keeheon Lee, 2021. "A Systematic Review on Social Sustainability of Artificial Intelligence in Product Design," Sustainability, MDPI, vol. 13(5), pages 1-29, March.
    11. Fu Jia & Yan Jiang, 2018. "Sustainable Global Sourcing: A Systematic Literature Review and Bibliometric Analysis," Sustainability, MDPI, vol. 10(3), pages 1-26, February.
    12. Paul H. Jensen & Robin E. Stonecash, 2004. "The Efficiency of Public Sector Outsourcing Contracts: A Literature Review," Melbourne Institute Working Paper Series wp2004n29, Melbourne Institute of Applied Economic and Social Research, The University of Melbourne.
    13. M. Ángeles Sanfiel-Fumero & Yaiza Armas-Cruz & Olga González-Morales, 2017. "Sustainability of the tourist supply chain and governance in an insular biosphere reserve destination: the perspective of tourist accommodation," European Planning Studies, Taylor & Francis Journals, vol. 25(7), pages 1256-1274, July.
    14. Aneta Oniszczuk-Jastrząbek & Ernest Czermański & Giuseppe T. Cirella, 2020. "Sustainable Supply Chain of Enterprises: Value Analysis," Sustainability, MDPI, vol. 12(1), pages 1-15, January.
    15. Wang, Zhen & Subramanian, Nachiappan & Gunasekaran, Angappa & Abdulrahman, Muhammad D. & Liu, Chang, 2015. "Composite sustainable manufacturing practice and performance framework: Chinese auto-parts suppliers׳ perspective," International Journal of Production Economics, Elsevier, vol. 170(PA), pages 219-233.
    16. Jorge A. Rodríguez & Cristina Giménez Thomsen & Daniel Arenas & Mark Pagell, 2016. "NGOs’ Initiatives to Enhance Social Sustainability in the Supply Chain: Poverty Alleviation through Supplier Development Programs," Journal of Supply Chain Management, Institute for Supply Management, vol. 52(3), pages 83-108, July.
    17. Guo Li & Ming K. Lim & Zhaohua Wang, 2020. "Stakeholders, green manufacturing, and practice performance: empirical evidence from Chinese fashion businesses," Annals of Operations Research, Springer, vol. 290(1), pages 961-982, July.
    18. Lauma Balode & Kristiāna Dolge & Dagnija Blumberga, 2021. "The Contradictions between District and Individual Heating towards Green Deal Targets," Sustainability, MDPI, vol. 13(6), pages 1-26, March.
    19. Tham, La Thi & Darr, Dietrich & Pretzsch, Jürgen, 2021. "Analysis of Acacia hybrid timber value chains: A case study of woodchip and furniture production in central Vietnam," Forest Policy and Economics, Elsevier, vol. 125(C).
    20. Gabriele Mazzolini, 2014. "The economic consequences of accidents at work," DISCE - Working Papers del Dipartimento di Economia e Finanza def015, Università Cattolica del Sacro Cuore, Dipartimenti e Istituti di Scienze Economiche (DISCE).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsusta:v:13:y:2021:i:23:p:13374-:d:693876. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.