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Assessing Employee Engagement in a Post-COVID-19 Workplace Ecosystem

Author

Listed:
  • Martyna Joanna Surma

    (Department of Real Estate and Planning, Henley Business School, University of Reading, Whitenights, Reading RG6 6UD, UK)

  • Richard Joseph Nunes

    (Department of Real Estate and Planning, Henley Business School, University of Reading, Whitenights, Reading RG6 6UD, UK)

  • Caroline Rook

    (Department of Leadership, Organisations and Behaviour, Henley Business School, University of Reading, Greenlands, Henley-on-Thames RG9 2AU, UK)

  • Angela Loder

    (International WELL Building Institute, New York, NY 10001, USA)

Abstract

This article has aimed to better understand employee engagement in a post-COVID-19 workplace ecosystem. We identified a knowledge gap in the relationship between employee engagement and the physical workplace environment through an interdisciplinary literature review. We subsequently tested this gap by comparing employee engagement metrics proposed by leading academics in the field of organisational psychology with a sample of commonly used real estate industry approaches to monitoring workplace design/management. We focused specifically on industry-projected post-COVID-19 workplace ecosystem scenarios, and the results suggest that traditional employee engagement metrics and industry approaches to monitoring workplace design and management do not fully reflect the recent shift to hybrid work patterns. We shed light on the implications that this can have on our existing knowledge of “sustainable” property markets in a wider city context.

Suggested Citation

  • Martyna Joanna Surma & Richard Joseph Nunes & Caroline Rook & Angela Loder, 2021. "Assessing Employee Engagement in a Post-COVID-19 Workplace Ecosystem," Sustainability, MDPI, vol. 13(20), pages 1-20, October.
    • Handle: RePEc:gam:jsusta:v:13:y:2021:i:20:p:11443-:d:657928
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    References listed on IDEAS

    as
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    2. Gerards, Ruud & de Grip, Andries & Weustink, A., 2018. "Do new ways of working increase informal learning?," Research Memorandum 010, Maastricht University, Graduate School of Business and Economics (GSBE).
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    5. Guillermo Gallacher & Iqbal Hossain, 2020. "Remote Work and Employment Dynamics under COVID-19: Evidence from Canada," Canadian Public Policy, University of Toronto Press, vol. 46(S1), pages 44-54, July.
    6. Erik Brynjolfsson & John J. Horton & Adam Ozimek & Daniel Rock & Garima Sharma & Hong-Yi TuYe, 2020. "COVID-19 and Remote Work: An Early Look at US Data," NBER Working Papers 27344, National Bureau of Economic Research, Inc.
    7. Wilmar Schaufeli & Marisa Salanova & Vicente González-romá & Arnold Bakker, 2002. "The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach," Journal of Happiness Studies, Springer, vol. 3(1), pages 71-92, March.
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    Full references (including those not matched with items on IDEAS)

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