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Strategies of Managing Coach Driver Job Stress for Sustainable Coach Tourism Industry—The Use of DANP-V Model

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  • Chui-Hua Liu

    (Department of Tourism & Hospitality, Kainan University, Taoyuan City 33857, Taiwan)

Abstract

Coach drivers are integral to the coach tourism industry. However, they are susceptible to job stress in the tourism context. Few studies address this problem from a job stress theory and tourism scenario. This study, thus, examines the network relationships between criteria and proposes a physical and workable improvement plan. A novel DEMATEL-based ANP and VIKOR (DANP-V) model is used to examine the job stress criteria based on the transaction stress framework in the tourist coach context of Taiwan. The expert survey produced useful results. The influential network relation map (INRM) illustrates the sequence of improvement is job stressors, cognitive coping strategies, and stress outcomes. The gap values of the modified VIKOR suggest the first priority to reach the aspired level is reducing stress outcomes. However, teaching active action as a strategy to cope with job stress is a long-term goal. These results are formulated into an action plan and can be easily indexed and followed. The findings have practical implications for decision-makers and coach drivers and may contribute to coach driver job-related stress management, ultimately, helping the sustainability of coach tourism.

Suggested Citation

  • Chui-Hua Liu, 2020. "Strategies of Managing Coach Driver Job Stress for Sustainable Coach Tourism Industry—The Use of DANP-V Model," Sustainability, MDPI, vol. 12(9), pages 1-20, May.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:9:p:3690-:d:353450
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    References listed on IDEAS

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    1. Gwo-Hshiung Tzeng & Chi-Yo Huang, 2012. "Combined DEMATEL technique with hybrid MCDM methods for creating the aspired intelligent global manufacturing & logistics systems," Annals of Operations Research, Springer, vol. 197(1), pages 159-190, August.
    2. Bo-Wei Zhu & Jia-Rui Zhang & Gwo-Hshiung Tzeng & Shan-Lin Huang & Lei Xiong, 2017. "Public Open Space Development for Elderly People by Using the DANP-V Model to Establish Continuous Improvement Strategies towards a Sustainable and Healthy Aging Society," Sustainability, MDPI, vol. 9(3), pages 1-29, March.
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    6. Iuan-Yuan Lu & Tsuanq Kuo & Ting-Syuan Lin & Gwo-Hshiung Tzeng & Shan-Lin Huang, 2016. "Multicriteria Decision Analysis to Develop Effective Sustainable Development Strategies for Enhancing Competitive Advantages: Case of the TFT-LCD Industry in Taiwan," Sustainability, MDPI, vol. 8(7), pages 1-31, July.
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    Cited by:

    1. Kyungcheon Min & Wansoo Hong, 2021. "The Effect of Food Sustainability and the Food Safety Climate on the Job Stress, Job Satisfaction and Job Commitment of Kitchen Staff," Sustainability, MDPI, vol. 13(12), pages 1-18, June.
    2. Chui-Hua Liu & Bochner Liu, 2021. "Using DANP-mV Model to Improve the Paid Training Measures for Travel Agents amid the COVID-19 Pandemic," Mathematics, MDPI, vol. 9(16), pages 1-19, August.

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