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Digital Transformation and Knowledge Management in the Public Sector

Author

Listed:
  • Ana Alvarenga

    (Department of Information Science and Technology, Instituto Universitário de Lisboa (ISCTE-IUL), 1649-026 Lisboa, Portugal)

  • Florinda Matos

    (Centre for Socioeconomic and Territorial Studies (DINÂMIA’CET-ISCTE), Instituto Universitário de Lisboa (ISCTE-IUL), 1649-026 Lisboa, Portugal)

  • Radu Godina

    (UNIDEMI, Department of Mechanical and Industrial Engineering, NOVA School of Science and Technology, Universidade NOVA de Lisboa, 2829–516 Caparica, Portugal)

  • João C. O. Matias

    (DEGEIT—Departamento de Economia, Gestão, Engenharia Industrial e Turismo, Universidade de Aveiro, Campus Universitário de Santiago, 3810–193 Aveiro, Portugal
    GOVCOPP—Unidade de Investigação em Governança, Competitividade e Políticas Públicas, Universidade de Aveiro, Campus Universitário de Santiago, 3810–193 Aveiro, Portugal)

Abstract

Digitizing public services is, at the moment, an essential necessity for numerous governments around the world. An improved government through digitization will not only have a growing effect on businesses, but it will also be able to intensify citizen engagement and push for economic growth. During the last 10 years more countries have progressively begun to provide digital services to their citizens. Therefore, in order to address this development, the purpose of this paper is to analyze the evolution of the digital government literature in order to describe the aspects of digital transformation in the public sector and how it is related to knowledge management. In this study the methodology is quantitative and it is based on a review and a survey made with the main goal being the estimation from several collected data on how the digital transformation process in the Public Administration takes place and what its relationship is with knowledge management. The review study is based on articles found on Scopus database and it addresses the role that digital government research plays in the theory and practice of knowledge management. In the survey study, 54 employees working for the services of the two governmental areas of the Portuguese Ministry of the Environment were surveyed. The results show that the research on the theme is still at an exploratory stage due to the lack of studies relating digital government to knowledge management effectiveness in the public sector. The results also show that the success of digital government seems to be related with the quality of the organizations’ knowledge management, complementing each other for significant improvements in the public sector. In terms of originality, this study aims to contribute and stimulate data-driven discussions regarding the impacts of the digital transformation in the public sector and their relation with the implementation of knowledge management practices. The results offer insights into future research needs.

Suggested Citation

  • Ana Alvarenga & Florinda Matos & Radu Godina & João C. O. Matias, 2020. "Digital Transformation and Knowledge Management in the Public Sector," Sustainability, MDPI, vol. 12(14), pages 1-24, July.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:14:p:5824-:d:386952
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    References listed on IDEAS

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    Cited by:

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    6. Itzhak Aviv & Irit Hadar & Meira Levy, 2021. "Knowledge Management Infrastructure Framework for Enhancing Knowledge-Intensive Business Processes," Sustainability, MDPI, vol. 13(20), pages 1-32, October.
    7. Siyu Zhou & Ziling Ni & Atsushi Ogihara & Xiaohe Wang, 2022. "Behavioral Patterns of Supply and Demand Sides of Health Services for the Elderly in Sustainable Digital Transformation: A Mixed Methods Study," IJERPH, MDPI, vol. 19(13), pages 1-24, July.
    8. Alberto Cerezo-Narváez & Andrés Pastor-Fernández & Manuel Otero-Mateo & Pablo Ballesteros-Pérez & Francisco Rodríguez-Pecci, 2021. "Knowledge as an Organizational Asset for Managing Complex Projects: The Case of Naval Platforms," Sustainability, MDPI, vol. 13(2), pages 1-20, January.
    9. MIHU Cantemir & BOGOSLOV Ioana Andreea & LUNGU Anca Elena, 2021. "The Impact Of Digital Transformation On Business Management," Revista Economica, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 73(4), pages 41-64, December.
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    11. Ilaria Mariani & Irene Bianchi, 2023. "Conceptualising Digital Transformation in Cities: A Multi-Dimensional Framework for the Analysis of Public Sector Innovation," Sustainability, MDPI, vol. 15(11), pages 1-22, May.
    12. Ghadah Lafi Alharbi & Monira Essa Aloud, 2024. "The effects of knowledge management processes on service sector performance: evidence from Saudi Arabia," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-19, December.
    13. Alberto Cerezo-Narváez & Andrés Pastor-Fernández & Manuel Otero-Mateo & Pablo Ballesteros-Pérez, 2022. "The Influence of Knowledge on Managing Risk for the Success in Complex Construction Projects: The IPMA Approach," Sustainability, MDPI, vol. 14(15), pages 1-30, August.
    14. Florinda Matos & Valter Vairinhos & Radu Godina, 2020. "Reporting of Intellectual Capital Management Using a Scoring Model," Sustainability, MDPI, vol. 12(19), pages 1-19, September.
    15. Sara Peinado-Santana & Patricia Hernández-Lamas & Jorge Bernabéu-Larena & Beatriz Cabau-Anchuelo & José Antonio Martín-Caro, 2021. "Public Works Heritage 3D Model Digitisation, Optimisation and Dissemination with Free and Open-Source Software and Platforms and Low-Cost Tools," Sustainability, MDPI, vol. 13(23), pages 1-18, November.
    16. Adriana Grigorescu & Elena Pelinescu & Amalia Elena Ion & Monica Florica Dutcas, 2021. "Human Capital in Digital Economy: An Empirical Analysis of Central and Eastern European Countries from the European Union," Sustainability, MDPI, vol. 13(4), pages 1-21, February.
    17. Omar Rabeea Mahdi & Islam A. Nassar, 2021. "The Business Model of Sustainable Competitive Advantage through Strategic Leadership Capabilities and Knowledge Management Processes to Overcome COVID-19 Pandemic," Sustainability, MDPI, vol. 13(17), pages 1-27, September.
    18. Ester Guijarro & Cristina Santadreu-Mascarell & Beatriz Blasco-Gallego & Lourdes Canós-Darós & Eugenia Babiloni, 2021. "On the Identification of the Key Factors for a Successful Use of Twitter as a Medium from a Social Marketing Perspective," Sustainability, MDPI, vol. 13(12), pages 1-15, June.
    19. Jianying Xiao & Lixin Han & Hui Zhang, 2022. "Exploring Driving Factors of Digital Transformation among Local Governments: Foundations for Smart City Construction in China," Sustainability, MDPI, vol. 14(22), pages 1-16, November.
    20. Héctor Cuevas-Vargas & Héctor Abraham Cortés-Palacios & Cid Leana-Morales & Eduardo Huerta-Mascotte, 2022. "Absorptive Capacity and Its Dual Effect on Technological Innovation: A Structural Equations Model Approach," Sustainability, MDPI, vol. 14(19), pages 1-18, October.

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