IDEAS home Printed from https://ideas.repec.org/a/gam/jsoctx/v15y2025i3p63-d1606489.html
   My bibliography  Save this article

Conflict Management Strategies as Moderators of Burnout in the Context of Emotional Labor

Author

Listed:
  • Anabela Rodrigues

    (CEFH—Centro de Estudos Filosóficos e Humanísticos, Faculdade de Filosofia e Ciências Sociais, Centro Regional de Braga, Universidade Católica Portuguesa, 4710-302 Braga, Portugal)

  • Micaela Francisco

    (Centro Regional de Braga, Universidade Católica Portuguesa, 4710-302 Braga, Portugal)

  • Íris M. Oliveira

    (CEFH—Centro de Estudos Filosóficos e Humanísticos, Faculdade de Filosofia e Ciências Sociais, Centro Regional de Braga, Universidade Católica Portuguesa, 4710-302 Braga, Portugal)

  • Ângela Leite

    (CEFH—Centro de Estudos Filosóficos e Humanísticos, Faculdade de Filosofia e Ciências Sociais, Centro Regional de Braga, Universidade Católica Portuguesa, 4710-302 Braga, Portugal)

  • Sílvia Lopes

    (CICPSI, Faculdade de Psicologia, Universidade de Lisboa, Alameda da Universidade, 1649-013 Lisbon, Portugal
    Faculty of Psychology and Education Sciences, University of Coimbra, 3004-531 Coimbra, Portugal)

Abstract

This study explores the relationship between emotional labor and burnout, focusing on the moderating role of conflict management strategies. A total of 233 employees from diverse sectors in Portugal participated in this cross-sectional investigation. We employed the Emotional Labor Scale (ELS) and the Oldenburg Burnout Inventory (OLBI) to quantitatively assess emotional labor and burnout levels. Additionally, the study examined conflict management practices in the workplace using the Conflict Management Strategies Assessment Scale (ROCI-2). The findings reveal that participants reported high emotional labor and burnout levels and a positive correlation between these constructs. As expected, conflict management strategies were found to moderate this relationship. Additionally, participants reported employing collaborative approaches as the most frequent conflict management strategy. These results underscore the urgent need for organizations to implement targeted conflict management training programs and psychological and emotional support initiatives to alleviate the adverse effects of emotional labor on burnout. By fostering healthier workplace environments, organizations can enhance employee well-being and productivity.

Suggested Citation

  • Anabela Rodrigues & Micaela Francisco & Íris M. Oliveira & Ângela Leite & Sílvia Lopes, 2025. "Conflict Management Strategies as Moderators of Burnout in the Context of Emotional Labor," Societies, MDPI, vol. 15(3), pages 1-13, March.
    • Handle: RePEc:gam:jsoctx:v:15:y:2025:i:3:p:63-:d:1606489
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2075-4698/15/3/63/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2075-4698/15/3/63/
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jsoctx:v:15:y:2025:i:3:p:63-:d:1606489. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.