Mapping Informal Digital Care Practice in Later Life: A Playshop Model

Increasingly, growing older is something we do alongside technologies. Often, through mobile media, our everyday practices of informal caring are being digitally mediated and mediatised. From apps such as Whatsapp to iOS Health, how digital technology is used to provide informal care in later life is poorly understood. Care operates intergenerationally and bilaterally—older adults often caring for young children as well as adult children caring for older adults with declining capacity. Mobile media technology has become an integral part of these informal care practices. Understanding what older people do with technology is important to map different media literacies, possibilities, and limitations in practice. In this paper, which draws on a larger study, we explore older adults’ informal digital practices through creative practice workshops in Victoria, Australia. In what we called ‘playshops’, we deployed playful and creative methods such as postcard prompts and mapping exercises to explore informal care practices used by older adults, many of which are so mundane that they remain invisible and are potentially missed in research. We performed this to map uses, barriers, and possibilities of mobile technologies in providing and receiving care. Based on these playshops, we argue that when digital media is used in everyday ways, it can lead to greater social connection and informal care for, with, and through older people. These everyday acts of care give voice and visibility to the diverse ways older people use technology to facilitate informal care practises.