Satisfaction Level of Slum Dwellers with the Assistance of the City Corporation during COVID-19: The Bangladesh Context

The COVID-19 pandemic has affected Bangladesh’s economic and social well-being in many ways. Slum dwellers, including day laborers, rickshaw pullers, CNG (Compressed Natural Gas) drivers, housemaids, hawkers, and street vendors, were the worst victims of this pandemic. Besides the voluntary organizations, the City Corporation (urban local government), instructed by the central government, took the initiative to distribute necessary food as well as financial assistance to the city dwellers to survive during the lockdown. The objective of this study is to identify the satisfaction level of slum dwellers with the assistance received from the City Corporation and obtain an idea of whether these supports were enough for them to maintain their livelihood. This is a mixed method research consisting of both qualitative and quantitative approaches. Researchers conducted a field survey in Sylhet City Corporation, in the northeastern part of Bangladesh, and collected primary data from one hundred and fifty-five respondents through a structured questionnaire along with an interview (semi-structured) schedule. Samples were selected by applying a multistage sampling technique. Researchers analyzed quantitative data using SPSS software and qualitative data using the thematic analysis method. Study findings reveal that nepotism, patron–client relation, corruption, unequal treatment, management flaws, low level of community engagement, political consideration, and lack of monitoring were the major issues in providing effective service delivery to slum dwellers during COVID-19. Citizen participation, well coordination, proper monitoring, impersonality, and good governance are indispensable for dealing with any crisis.