IDEAS home Printed from https://ideas.repec.org/a/gam/jmathe/v11y2023i8p1793-d1119371.html
   My bibliography  Save this article

Integrating Fuzzy AHP and TOPSIS Methods to Evaluate Operation Efficiency of Daycare Centers

Author

Listed:
  • Chia-Nan Wang

    (Department of Industrial Engineering and Management, National Kaohsiung University of Science and Technology, Kaohsiung 80778, Taiwan)

  • Chao-Fen Pan

    (Department of Industrial Engineering and Management, National Kaohsiung University of Science and Technology, Kaohsiung 80778, Taiwan)

  • Hoang-Phu Nguyen

    (Department of Industrial Engineering and Management, National Kaohsiung University of Science and Technology, Kaohsiung 80778, Taiwan
    School of Business, Ho Chi Minh International University, Ho Chi Minh 70000, Vietnam
    School of Business, HCM Vietnam National University, Ho Chi Minh 70000, Vietnam)

  • Pei-Chun Fang

    (Department of Industrial Engineering and Management, National Kaohsiung University of Science and Technology, Kaohsiung 80778, Taiwan)

Abstract

As the population ages and families become less able to offer care, the need for long-term care among older people increases. Evaluation of daycare centers, which provide localized long-term care services, is essential for the growth and direction of these institutions. Nevertheless, the present evaluation indexes do not adequately emphasize the significance of each index item or the actual effectiveness of an organization’s operations and management. To solve this issue, the purpose of this research was to develop an evaluation model for the operation and administration of daycare centers. Experts were consulted to collect pertinent criteria, which were further assessed using the Fuzzy Analytic Hierarchy Process (FAHP) and the Technique for Order Preference by Similarity to the Ideal Solution (TOPSIS) techniques. The results indicated that organizational operation management was the top priority, with administrative operation management and service quality management having the largest impact on productivity. Among the 10 daycare services tested, Institution 3 was judged to have the highest score. These findings shed light on the operational management effectiveness of daycare centers and give a novel evaluation methodology for gauging the efficacy of nursing management.

Suggested Citation

  • Chia-Nan Wang & Chao-Fen Pan & Hoang-Phu Nguyen & Pei-Chun Fang, 2023. "Integrating Fuzzy AHP and TOPSIS Methods to Evaluate Operation Efficiency of Daycare Centers," Mathematics, MDPI, vol. 11(8), pages 1-16, April.
    • Handle: RePEc:gam:jmathe:v:11:y:2023:i:8:p:1793-:d:1119371
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2227-7390/11/8/1793/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2227-7390/11/8/1793/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Miguel Angel Ortiz Barrios & Fabio De Felice & Kevin Parra Negrete & Brandon Aleman Romero & Adriana Yaruro Arenas & Antonella Petrillo, 2016. "An AHP-Topsis Integrated Model for Selecting the Most Appropriate Tomography Equipment," International Journal of Information Technology & Decision Making (IJITDM), World Scientific Publishing Co. Pte. Ltd., vol. 15(04), pages 861-885, July.
    2. Jui-Ying Hung, 2012. "A Study On The Establish And Evaluation Of Adult Day Care Service Centers," Global Journal of Business Research, The Institute for Business and Finance Research, vol. 6(5), pages 19-34.
    3. Yoram Wind & Thomas L. Saaty, 1980. "Marketing Applications of the Analytic Hierarchy Process," Management Science, INFORMS, vol. 26(7), pages 641-658, July.
    4. Baoan Song & Qiyu Sun & Ying Li & Chuanqi Que, 2016. "Evaluating the Sustainability of Community-Based Long-Term Care Programmes: A Hybrid Multi-Criteria Decision Making Approach," Sustainability, MDPI, vol. 8(7), pages 1-19, July.
    5. Animesh Debnath & Jagannath Roy & Samarjit Kar & Edmundas Kazimieras Zavadskas & Jurgita Antucheviciene, 2017. "A Hybrid MCDM Approach for Strategic Project Portfolio Selection of Agro By-Products," Sustainability, MDPI, vol. 9(8), pages 1-33, July.
    6. Jagannath Roy & Haresh Kumar Sharma & Samarjit Kar & Edmundas Kazimieras Zavadskas & Jonas Saparauskas, 2019. "An extended COPRAS model for multi-criteria decision-making problems and its application in web-based hotel evaluation and selection," Economic Research-Ekonomska Istraživanja, Taylor & Francis Journals, vol. 32(1), pages 219-253, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Junxi Zhu & Chia-Liang Lin, 2024. "Research on Service Quality for China’s Ceramic Product Design Industry," Mathematics, MDPI, vol. 12(18), pages 1-27, September.
    2. Alin Opreana & Simona Vinerean & Diana Marieta Mihaiu & Liliana Barbu & Radu-Alexandru Șerban, 2023. "Fuzzy Analytic Network Process with Principal Component Analysis to Establish a Bank Performance Model under the Assumption of Country Risk," Mathematics, MDPI, vol. 11(14), pages 1-38, July.
    3. Anas A. Makki & Reda M. S. Abdulaal, 2023. "A Hybrid MCDM Approach Based on Fuzzy MEREC-G and Fuzzy RATMI," Mathematics, MDPI, vol. 11(17), pages 1-19, September.
    4. Kai-Chao Yao & Dyi-Cheng Chen & Chih-Hsuan Pan & Cheng-Lung Lin, 2024. "The Development Trends of Computer Numerical Control (CNC) Machine Tool Technology," Mathematics, MDPI, vol. 12(13), pages 1-33, June.
    5. Wendong Jiang, 2024. "Key Selection Factors Influencing Animation Films from the Perspective of the Audience," Mathematics, MDPI, vol. 12(10), pages 1-21, May.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ferenc Bognár & Balázs Szentes & Petra Benedek, 2022. "Development of the PRISM Risk Assessment Method Based on a Multiple AHP-TOPSIS Approach," Risks, MDPI, vol. 10(11), pages 1-16, November.
    2. Tsai, Pei-Hsuan & Chen, Chih-Jou & Hsiao, Wei-Hung & Lin, Chin-Tsai, 2023. "Factors influencing the consumers’ behavioural intention to use online food delivery service: Empirical evidence from Taiwan," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
    3. Banai, Reza, 2010. "Evaluation of land use-transportation systems with the Analytic Network Process," The Journal of Transport and Land Use, Center for Transportation Studies, University of Minnesota, vol. 3(1), pages 85-112.
    4. Fatih Yiğit & Şakir Esnaf, 2021. "A new Fuzzy C-Means and AHP-based three-phased approach for multiple criteria ABC inventory classification," Journal of Intelligent Manufacturing, Springer, vol. 32(6), pages 1517-1528, August.
    5. Rachele Corticelli & Margherita Pazzini & Cecilia Mazzoli & Claudio Lantieri & Annarita Ferrante & Valeria Vignali, 2022. "Urban Regeneration and Soft Mobility: The Case Study of the Rimini Canal Port in Italy," Sustainability, MDPI, vol. 14(21), pages 1-27, November.
    6. Lin, Sheng-Hau & Zhao, Xiaofeng & Wu, Jiuxing & Liang, Fachao & Li, Jia-Hsuan & Lai, Ren-Ji & Hsieh, Jing-Chzi & Tzeng, Gwo-Hshiung, 2021. "An evaluation framework for developing green infrastructure by using a new hybrid multiple attribute decision-making model for promoting environmental sustainability," Socio-Economic Planning Sciences, Elsevier, vol. 75(C).
    7. Pishchulov, Grigory & Trautrims, Alexander & Chesney, Thomas & Gold, Stefan & Schwab, Leila, 2019. "The Voting Analytic Hierarchy Process revisited: A revised method with application to sustainable supplier selection," International Journal of Production Economics, Elsevier, vol. 211(C), pages 166-179.
    8. Seung-Jin Han & Won-Jae Lee & So-Hee Kim & Sang-Hoon Yoon & Hyunwoong Pyun, 2022. "Assessing Expected Long-term Benefits for the Olympic Games: Delphi-AHP Approach from Korean Olympic Experts," SAGE Open, , vol. 12(4), pages 21582440221, December.
    9. Denys Yemshanov & Frank H. Koch & Yakov Ben‐Haim & Marla Downing & Frank Sapio & Marty Siltanen, 2013. "A New Multicriteria Risk Mapping Approach Based on a Multiattribute Frontier Concept," Risk Analysis, John Wiley & Sons, vol. 33(9), pages 1694-1709, September.
    10. Mangla, Sachin Kumar & Srivastava, Praveen Ranjan & Eachempati, Prajwal & Tiwari, Aviral Kumar, 2024. "Exploring the impact of key performance factors on energy markets: From energy risk management perspectives," Energy Economics, Elsevier, vol. 131(C).
    11. Seyed Rakhshan & Ali Kamyad & Sohrab Effati, 2015. "Ranking decision-making units by using combination of analytical hierarchical process method and Tchebycheff model in data envelopment analysis," Annals of Operations Research, Springer, vol. 226(1), pages 505-525, March.
    12. V. Srinivasan & G. Shainesh & Anand K. Sharma, 2015. "An approach to prioritize customer-based, cost-effective service enhancements," The Service Industries Journal, Taylor & Francis Journals, vol. 35(14), pages 747-762, October.
    13. Mónica García-Melón & Blanca Pérez-Gladish & Tomás Gómez-Navarro & Paz Mendez-Rodriguez, 2016. "Assessing mutual funds’ corporate social responsibility: a multistakeholder-AHP based methodology," Annals of Operations Research, Springer, vol. 244(2), pages 475-503, September.
    14. Jitendar Kumar Khatri & Bhimaraya Metri, 2016. "SWOT-AHP Approach for Sustainable Manufacturing Strategy Selection: A Case of Indian SME," Global Business Review, International Management Institute, vol. 17(5), pages 1211-1226, October.
    15. Vlachokostas, Ch. & Michailidou, A.V. & Achillas, Ch., 2021. "Multi-Criteria Decision Analysis towards promoting Waste-to-Energy Management Strategies: A critical review," Renewable and Sustainable Energy Reviews, Elsevier, vol. 138(C).
    16. Cui, Ye & E, Hanyu & Pedrycz, Witold & Fayek, Aminah Robinson, 2022. "A granular multicriteria group decision making for renewable energy planning problems," Renewable Energy, Elsevier, vol. 199(C), pages 1047-1059.
    17. Jha, Madan K. & Chowdary, V.M. & Kulkarni, Y. & Mal, B.C., 2014. "Rainwater harvesting planning using geospatial techniques and multicriteria decision analysis," Resources, Conservation & Recycling, Elsevier, vol. 83(C), pages 96-111.
    18. Om Prakash Mishra & Mahesh Chand & Krishan Kumar & Prashant Mishra, 2023. "Investigating applicability of green supply chain management in manufacturing sectors," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 14(4), pages 1183-1196, August.
    19. David Han-Min Wang & Quang Linh Huynh, 2013. "Mediating Role of Knowledge Management in Effect of Management Accounting Practices on Firm Performance," Journal of Knowledge Management, Economics and Information Technology, ScientificPapers.org, vol. 3(3), pages 1-10, June.
    20. Luis Pérez-Domínguez & Luis Alberto Rodríguez-Picón & Alejandro Alvarado-Iniesta & David Luviano Cruz & Zeshui Xu, 2018. "MOORA under Pythagorean Fuzzy Set for Multiple Criteria Decision Making," Complexity, Hindawi, vol. 2018, pages 1-10, April.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jmathe:v:11:y:2023:i:8:p:1793-:d:1119371. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.