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Centralized Intake Models and Recommendations for Their Use in Non-Acute Mental Health Services: A Scoping Review

Author

Listed:
  • Anton Isaacs

    (School of Rural Health, Faculty of Medicine Nursing and Health Sciences, Monash University, Warragul, VIC 3820, Australia)

  • Alistair Bonsey

    (Victorian and Tasmanian Primary Health Network Alliance, Parkville, VIC 3052, Australia)

  • Danielle Couch

    (School of Rural Health, Faculty of Medicine Nursing and Health Sciences, Monash University, Warragul, VIC 3820, Australia
    Victorian and Tasmanian Primary Health Network Alliance, Parkville, VIC 3052, Australia)

Abstract

Centralized intake [CI] or single-entry models are utilized in health systems to facilitate service access by reducing waiting times. This scoping review aims to consolidate the Literature on CI service models to identify their characteristics and rationales for their use, as well as contexts in which they are used and challenges and benefits in implementing them. The review also aims to offer some lessons learned from the Literature and to make recommendations for its implementation in non-acute mental health services. The findings show that CI is mostly considered when there is increased demand for services and clients are required to navigate multiple services that operate individually. Successful models have meaningfully engaged all stakeholders from the outset and the telephone is the most common mode of intake. Recommendations are made for planning and preparation, for elements of the model, and for setting up the service network. When successfully implemented, CI has been shown to improve access and increase demand for services. However, if CI is not supported by a network of service providers who offer care that is acceptable to clients, the purpose of its implementation could be lost.

Suggested Citation

  • Anton Isaacs & Alistair Bonsey & Danielle Couch, 2023. "Centralized Intake Models and Recommendations for Their Use in Non-Acute Mental Health Services: A Scoping Review," IJERPH, MDPI, vol. 20(9), pages 1-15, May.
    • Handle: RePEc:gam:jijerp:v:20:y:2023:i:9:p:5747-:d:1141686
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    References listed on IDEAS

    as
    1. Lopatina, Elena & Damani, Zaheed & Bohm, Eric & Noseworthy, Tom W. & Conner-Spady, Barbara & MacKean, Gail & Simpson, Chris S. & Marshall, Deborah A., 2017. "Single-entry models (SEMs) for scheduled services: Towards a roadmap for the implementation of recommended practices," Health Policy, Elsevier, vol. 121(9), pages 963-970.
    2. Damani, Zaheed & MacKean, Gail & Bohm, Eric & Noseworthy, Tom & Wang, Jenney Meng Han & DeMone, Brie & Wright, Brock & Marshall, Deborah A., 2018. "Insights from the design and implementation of a single-entry model of referral for total joint replacement surgery: Critical success factors and unanticipated consequences," Health Policy, Elsevier, vol. 122(2), pages 165-174.
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