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Opinions Related to the Potential Application of Artificial Intelligence (AI) by the Responsible in Charge of the Administrative Management Related to the Logistics and Supply Chain of Medical Stock in Health Centers in North of Chile

Author

Listed:
  • Tomas Gabriel Bas

    (Escuela de Ciencias Empresariales, Universidad Católica del Norte, Coquimbo 1780000, Chile)

  • Paula Astudillo

    (Escuela de Ciencias Empresariales, Universidad Católica del Norte, Coquimbo 1780000, Chile)

  • Daniel Rojo

    (Escuela de Ciencias Empresariales, Universidad Católica del Norte, Coquimbo 1780000, Chile)

  • Angel Trigo

    (Escuela de Ciencias Empresariales, Universidad Católica del Norte, Coquimbo 1780000, Chile)

Abstract

The research evaluated the opinion of those in charge of the administrative management of the logistics and supply chain of medical and pharmaceutical stocks of health care centers in the north of Chile and a potential improvement of their operations through the use of artificial intelligence (AI). The identification of the problem arose from the empirical analysis, where serious deficiencies in the manual handling and management of the stock of medicines and hospital supplies were evidenced. This deficiency does not allow a timely response to the demand of the logistics and supply chain, causing stock ruptures in health centers. Based on this finding, we asked ourselves how AI was observed as the most efficient tool to solve this difficulty. The results were obtained through surveys of personnel in charge of hospital and pharmacy supplies. The questions focused on the level of training, seniority in positions related to the problem, knowledge of regulations, degree of innovation in the procedures used in logistics and supply chain and procurement. However, a very striking fact was related to the importance of the use of AI, where, very surprisingly, 64.7% considered that it would not help to reduce human errors generated in the areas analyzed.

Suggested Citation

  • Tomas Gabriel Bas & Paula Astudillo & Daniel Rojo & Angel Trigo, 2023. "Opinions Related to the Potential Application of Artificial Intelligence (AI) by the Responsible in Charge of the Administrative Management Related to the Logistics and Supply Chain of Medical Stock i," IJERPH, MDPI, vol. 20(6), pages 1-17, March.
    • Handle: RePEc:gam:jijerp:v:20:y:2023:i:6:p:4839-:d:1092451
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    References listed on IDEAS

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    1. David Dobrzykowski, 2019. "Understanding the Downstream Healthcare Supply Chain: Unpacking Regulatory and Industry Characteristics," Journal of Supply Chain Management, Institute for Supply Management, vol. 55(2), pages 26-46, April.
    2. Pizzi, Gabriele & Scarpi, Daniele, 2013. "When Out-of-Stock Products DO Backfire: Managing Disclosure Time and Justification Wording," Journal of Retailing, Elsevier, vol. 89(3), pages 352-359.
    3. Chiang, Wei-yu Kevin, 2010. "Product availability in competitive and cooperative dual-channel distribution with stock-out based substitution," European Journal of Operational Research, Elsevier, vol. 200(1), pages 111-126, January.
    4. Gunasekaran, Angappa & Subramanian, Nachiappan & Papadopoulos, Thanos, 2017. "Information technology for competitive advantage within logistics and supply chains: A review," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 99(C), pages 14-33.
    5. Yalcin, Haydar & Daim, Tugrul U., 2022. "Logistics, supply chain management and technology research: An analysis on the axis of technology mining," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 168(C).
    6. Tomas Gabriel Bas & Carolina Alejandra Oliu, 2018. "Innovation strategy management survey of the Chilean biomedical industry. Assessment of windows of opportunities to reduce technological gaps," International Journal of Health Planning and Management, Wiley Blackwell, vol. 33(2), pages 512-530, April.
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