IDEAS home Printed from https://ideas.repec.org/a/gam/jijerp/v20y2023i5p4484-d1086260.html
   My bibliography  Save this article

Auditing the Audits: A Systematic Review on Different Procedures in Telemedicine

Author

Listed:
  • Davide Cardile

    (IRCCS Centro Neurolesi Bonino-Pulejo, S.S. 113, Via Palermo C/da Casazza, 98124 Messina, Italy)

  • Francesco Corallo

    (IRCCS Centro Neurolesi Bonino-Pulejo, S.S. 113, Via Palermo C/da Casazza, 98124 Messina, Italy)

  • Irene Cappadona

    (IRCCS Centro Neurolesi Bonino-Pulejo, S.S. 113, Via Palermo C/da Casazza, 98124 Messina, Italy)

  • Augusto Ielo

    (IRCCS Centro Neurolesi Bonino-Pulejo, S.S. 113, Via Palermo C/da Casazza, 98124 Messina, Italy)

  • Placido Bramanti

    (IRCCS Centro Neurolesi Bonino-Pulejo, S.S. 113, Via Palermo C/da Casazza, 98124 Messina, Italy)

  • Viviana Lo Buono

    (IRCCS Centro Neurolesi Bonino-Pulejo, S.S. 113, Via Palermo C/da Casazza, 98124 Messina, Italy)

  • Rosella Ciurleo

    (IRCCS Centro Neurolesi Bonino-Pulejo, S.S. 113, Via Palermo C/da Casazza, 98124 Messina, Italy)

  • Maria Cristina De Cola

    (IRCCS Centro Neurolesi Bonino-Pulejo, S.S. 113, Via Palermo C/da Casazza, 98124 Messina, Italy)

Abstract

Telemedicine is a process of delivering health care using information and communication technologies. Audit and feedback (A&F) constitute a systematic intervention that is aimed at collecting data, which are subsequently compared with reference standards and then returned to health care operators through feedback meetings. The aim of this review is to analyse different audit procedures on and by mean of telemedicine services and to identify a practice that is more effective than the others. Systematic searches were performed in three databases evaluating studies focusing on clinical audits performed on and by means of telemedicine systems. Twenty-five studies were included in the review. Most of them focused on telecounselling services with an audit and a maximum duration of one year. Recipients of the audit were telemedicine systems and service users (general practitioners, referring doctors, and patients). Data resulting from the audit were inherent to the telemedicine service. The overall data collected concerned the number of teleconsultations, service activity, reasons for referral, response times, follow-up, reasons why treatment was not completed, technical issues, and other information specific to each telemedicine service. Only two of the considered studies dealt with organizational aspects, and of these, only one analysed communicative aspects. The complexity and heterogeneity of the treatments and services provided meant that no index of uniformity could be identified. Certainly, some audits were performed in an overlapping manner in the different studies, and these show that although attention is often paid to workers’ opinions, needs, and issues, little interest was shown in communicative/organizational and team dynamics. Given the importance and influence that communication has in teamwork and care settings, an audit protocol that takes into account intra- and extra-team communication processes could be essential to improving the well-being of operators and the quality of the service provided.

Suggested Citation

  • Davide Cardile & Francesco Corallo & Irene Cappadona & Augusto Ielo & Placido Bramanti & Viviana Lo Buono & Rosella Ciurleo & Maria Cristina De Cola, 2023. "Auditing the Audits: A Systematic Review on Different Procedures in Telemedicine," IJERPH, MDPI, vol. 20(5), pages 1-17, March.
    • Handle: RePEc:gam:jijerp:v:20:y:2023:i:5:p:4484-:d:1086260
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1660-4601/20/5/4484/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/1660-4601/20/5/4484/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Glasgow, R.E. & Vogt, T.M. & Boles, S.M., 1999. "Evaluating the public health impact of health promotion interventions: The RE-AIM framework," American Journal of Public Health, American Public Health Association, vol. 89(9), pages 1322-1327.
    2. Christopher Morris & Richard E. Scott & Maurice Mars, 2022. "An Audit and Survey of Informal Use of Instant Messaging for Dermatology in District Hospitals in KwaZulu-Natal, South Africa," IJERPH, MDPI, vol. 19(12), pages 1-11, June.
    3. Davide Cardile & Augusto Ielo & Francesco Corallo & Irene Cappadona & Giangaetano D’Aleo & Maria Cristina De Cola & Placido Bramanti & Rosella Ciurleo, 2023. "Communication Training: Significance and Effects of a Preliminary Psychological Intervention upon an Audit Team," IJERPH, MDPI, vol. 20(5), pages 1-11, February.
    4. Malgorzata Witkowska-Zimny & Barbara Nieradko-Iwanicka, 2022. "Telemedicine in Emergency Medicine in the COVID-19 Pandemic—Experiences and Prospects—A Narrative Review," IJERPH, MDPI, vol. 19(13), pages 1-11, July.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Jungyoon Kim & Valerie Pacino & Hongmei Wang & April Recher & Isha Jain & Vaibhavi Mone & Jihyun Ma & Mary Jo Spurgin & Daniel Jeffrey & Stephen Mohring & Jane Potter, 2021. "System Redesign: The Value of a Primary Care Liaison Model to Address Unmet Social Needs among Older Primary Care Patients," IJERPH, MDPI, vol. 18(21), pages 1-11, October.
    2. Gonot-Schoupinsky, Freda N. & Garip, Gulcan, 2019. "A flexible framework for planning and evaluating early-stage health interventions: FRAME-IT," Evaluation and Program Planning, Elsevier, vol. 77(C).
    3. Chelsea M. Cooper & Mary Drake & Justine A. Kavle & Joyce Nyoni & Ruth Lemwayi & Lemmy Mabuga & Anne Pfitzer & Mary Makungu & Elizabeth Massawe & John George, 2021. "Implementing a Novel Facility-Community Intervention for Strengthening Integration of Infant Nutrition and Family Planning in Mara and Kagera, Tanzania," IJERPH, MDPI, vol. 18(8), pages 1-21, April.
    4. Francisco Javier de la Garza Iga & Marinés Mejía Alvarez & Joshua D Cockroft & Julia Rabin & Ana Cordón & Dina Maria Elias Rodas & Maria del Pilar Grazioso & Maria Espinola & Christine O’Dea & Ch, 2023. "Using the project ECHO™ model to teach mental health topics in rural Guatemala: An implementation science-guided evaluation," International Journal of Social Psychiatry, , vol. 69(8), pages 2031-2041, December.
    5. Eugenio Zucchelli & Andrew M Jones & Nigel Rice, 2012. "The evaluation of health policies through dynamic microsimulation methods," International Journal of Microsimulation, International Microsimulation Association, vol. 5(1), pages 2-20.
    6. Gabrielle Scronce & Wanqing Zhang & Matthew Lee Smith & Vicki Stemmons Mercer, 2020. "Characteristics Associated with Improved Physical Performance among Community-Dwelling Older Adults in a Community-Based Falls Prevention Program," IJERPH, MDPI, vol. 17(7), pages 1-12, April.
    7. Saria Hassan & Alexis Cooke & Haneefa Saleem & Dorothy Mushi & Jessie Mbwambo & Barrot H. Lambdin, 2019. "Evaluating the Integrated Methadone and Anti-Retroviral Therapy Strategy in Tanzania Using the RE-AIM Framework," IJERPH, MDPI, vol. 16(5), pages 1-15, February.
    8. Julie Cowie & Eileen Calveley & Gillian Bowers & John Bowers, 2018. "Evaluation of a Digital Consultation and Self-Care Advice Tool in Primary Care: A Multi-Methods Study," IJERPH, MDPI, vol. 15(5), pages 1-23, May.
    9. Melissa D. Olfert & Rebecca L. Hagedorn & Makenzie L. Barr & Oluremi A. Famodu & Jessica M. Rubino & Jade A. White, 2018. "eB4CAST: An Evidence-Based Tool to Promote Dissemination and Implementation in Community-Based, Public Health Research," IJERPH, MDPI, vol. 15(10), pages 1-13, September.
    10. Sebastian-Ion Ceptureanu & Eduard-Gabriel Ceptureanu & Mihai Cristian Orzan & Irinel Marin, 2017. "Toward a Romanian NPOs Sustainability Model: Determinants of Sustainability," Sustainability, MDPI, vol. 9(6), pages 1-26, June.
    11. Michelle Nichols & Ronald Teufel & Sarah Miller & Mohan Madisetti & Christine San Giovanni & Katherine Chike-Harris & Lacy Jones & Margaret Prentice & Kenneth Ruggiero & Teresa Kelechi, 2020. "Managing Asthma and Obesity Related Symptoms (MATADORS): An mHealth Intervention to Facilitate Symptom Self-Management among Youth," IJERPH, MDPI, vol. 17(21), pages 1-15, October.
    12. Natalie Bradford & Shirley Chambers & Adrienne Hudson & Jacqui Jauncey‐Cooke & Robyn Penny & Carol Windsor & Patsy Yates, 2019. "Evaluation frameworks in health services: An integrative review of use, attributes and elements," Journal of Clinical Nursing, John Wiley & Sons, vol. 28(13-14), pages 2486-2498, July.
    13. Seonad K. Madden & Helen Skouteris & Cate Bailey & Andrew P. Hills & Kiran D. K. Ahuja & Briony Hill, 2020. "Women in the Workplace: Promoting Healthy Lifestyles and Mitigating Weight Gain during the Preconception, Pregnancy, and Postpartum Periods," IJERPH, MDPI, vol. 17(3), pages 1-7, January.
    14. Kristen C. Reilly & Patricia Tucker & Jennifer D. Irwin & Andrew M. Johnson & Erin S. Pearson & Dirk E. Bock & Shauna M. Burke, 2018. "“C.H.A.M.P. Families”: Description and Theoretical Foundations of a Paediatric Overweight and Obesity Intervention Targeting Parents—A Single-Centre Non-Randomised Feasibility Study," IJERPH, MDPI, vol. 15(12), pages 1-23, December.
    15. Benjamin L. Robinson & Mike J. Clifford & Sarah Jewitt, 2021. "TIME to Change: An Evaluation of Practical Action Nepal’s Results Based Finance Program," Energies, MDPI, vol. 14(10), pages 1-18, May.
    16. Floor A. van den Brand & Tessa Magnée & Lotte de Haan-Bouma & Cas Barendregt & Niels H. Chavannes & Onno C. P. van Schayck & Gera E. Nagelhout, 2019. "Implementation of Financial Incentives for Successful Smoking Cessation in Real-Life Company Settings: A Qualitative Needs Assessment among Employers," IJERPH, MDPI, vol. 16(24), pages 1-16, December.
    17. Prosser, Brenton & Clark, Shannon & Davey, Rachel & Parker, Rhian, 2013. "Developing a public health policy-research nexus: An evaluation of Nurse Practitioner models in aged care," Evaluation and Program Planning, Elsevier, vol. 40(C), pages 55-63.
    18. Currie, Melissa & King, Gillian & Rosenbaum, Peter & Law, Mary & Kertoy, Marilyn & Specht, Jacqueline, 2005. "A model of impacts of research partnerships in health and social services," Evaluation and Program Planning, Elsevier, vol. 28(4), pages 400-412, November.
    19. Guzmán, Azucena & Orellana, Katharine & Ortega, Mariana López & Robledo, Luis Miguel Gutiérrez & Castro, Sara Torres, 2024. "Introducing a multicomponent staff training intervention to reduce antipsychotic medication: Care home management pre and post intervention views of systemic impact, and preliminary RE-AIM evaluation," Evaluation and Program Planning, Elsevier, vol. 103(C).
    20. Holly Blake & Betsy Lai & Emil Coman & Jonathan Houdmont & Amanda Griffiths, 2019. "Move-It: A Cluster-Randomised Digital Worksite Exercise Intervention in China: Outcome and Process Evaluation," IJERPH, MDPI, vol. 16(18), pages 1-23, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:20:y:2023:i:5:p:4484-:d:1086260. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.