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Barriers to Telemedicine Adoption during the COVID-19 Pandemic in Taiwan: Comparison of Perceived Risks by Socioeconomic Status Correlates

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  • Tzu-Chi Wu

    (Institute of Technology Management, National Chung-Hsing University, Taichung 402, Taiwan
    Department of Emergency Medicine, Show Chwan Memorial Hospital, Changhua 500, Taiwan)

  • Chien-Ta Bruce Ho

    (Institute of Technology Management, National Chung-Hsing University, Taichung 402, Taiwan)

Abstract

Telemedicine is the use of technology to deliver healthcare services from a distance. In some countries, telemedicine became popular during the COVID-19 pandemic. Its increasing popularity provides new research opportunities to unveil users’ perceptions toward its adoption and continued use. Existing studies have provided limited information and understanding of Taiwanese users and the various sociodemographic factors that influence their intention to use telemedicine services. Thus, the goals of this study were twofold: identifying the dimensions of perceived risks of telemedicine services in Taiwan and providing specific responses to those perceptions as well as determining strategies to promote telemedicine to local policymakers and influencers by providing a better understanding of the perceived risks in relation to socioeconomic status. We collected 1000 valid responses using an online survey and found performance risk to be the main barrier, which was followed by psychological, physical, and technology risks. Older adults with lower levels of education are less likely to use telemedicine services compared to other categories because of multiple perceived risks, including social and psychological concerns. Understanding the differences in perceived risks of telemedicine services by socioeconomic status may aid in identifying the actions required to overcome barriers and may consequently improve adoption of the technology and user satisfaction.

Suggested Citation

  • Tzu-Chi Wu & Chien-Ta Bruce Ho, 2023. "Barriers to Telemedicine Adoption during the COVID-19 Pandemic in Taiwan: Comparison of Perceived Risks by Socioeconomic Status Correlates," IJERPH, MDPI, vol. 20(4), pages 1-16, February.
    • Handle: RePEc:gam:jijerp:v:20:y:2023:i:4:p:3504-:d:1071037
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    1. Leonie Kuen & Fiona Schürmann & Daniel Westmattelmann & Sophie Hartwig & Shay Tzafrir & Gerhard Schewe, 2023. "Trust transfer effects and associated risks in telemedicine adoption," Electronic Markets, Springer;IIM University of St. Gallen, vol. 33(1), pages 1-22, December.
    2. Angela Maria de Oliveira & Marcos Aurélio Pereira Valadão & Benjamin Miranda Tabak, 2024. "Public Telemedicine Policy in Brazilian Unified Health System: An Impact Analysis," IJERPH, MDPI, vol. 21(6), pages 1-13, May.

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