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Sustainable Smart Cities—Social Media Platforms and Their Role in Community Neighborhood Resilience—A Systematic Review

Author

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  • Soumya Balakrishnan

    (Centre for Information Management, Loughborough Business School, Loughborough University, Loughborough LE11 3TU, UK)

  • Suzanne Elayan

    (Centre for Information Management, Loughborough Business School, Loughborough University, Loughborough LE11 3TU, UK)

  • Martin Sykora

    (Centre for Information Management, Loughborough Business School, Loughborough University, Loughborough LE11 3TU, UK)

  • Marin Solter

    (Centre for Information Management, Loughborough Business School, Loughborough University, Loughborough LE11 3TU, UK)

  • Rob Feick

    (School of Planning, University of Waterloo, Ring Rd, Waterloo, ON N2L 3G1, Canada)

  • Christopher Hewitt

    (Department of Health Sciences, Wilfrid Laurier University, Waterloo, ON M5B 1W8, Canada)

  • Yi Qiao Liu

    (Department of Health Sciences, Wilfrid Laurier University, Waterloo, ON M5B 1W8, Canada)

  • Ketan Shankardass

    (Department of Health Sciences, Wilfrid Laurier University, Waterloo, ON M5B 1W8, Canada)

Abstract

The COVID-19 pandemic took most communities off guard and has highlighted gaps in community preparedness and resilience in spite of the numerous technological advancements and the variety of available social media platforms that many relied on during lockdown periods. This served to emphasise the necessity for exploring the roles of social media and smart city technologies in mitigating pandemic impacts. In this systematic literature review, we examined twelve articles on social media usage and smart city technologies and their contributions to community resilience during COVID-19. The analysis focused on the use of social media platforms and smart city technologies during and after lockdown periods, examining their role in fostering community resilience. Results indicate that social media and smart city technologies were instrumental in helping communities adapt and recover from the pandemic. While past studies have examined community resilience, social media, or smart cities separately, there is limited literature collating insights on the three elements combined. We therefore argue that these technologies, employed collaboratively, enhance community resilience during crises. Nevertheless, further research is recommended, particularly on urban resilience and comparative analyses to deepen our understanding of the complex interplay between these variables.

Suggested Citation

  • Soumya Balakrishnan & Suzanne Elayan & Martin Sykora & Marin Solter & Rob Feick & Christopher Hewitt & Yi Qiao Liu & Ketan Shankardass, 2023. "Sustainable Smart Cities—Social Media Platforms and Their Role in Community Neighborhood Resilience—A Systematic Review," IJERPH, MDPI, vol. 20(18), pages 1-22, September.
    • Handle: RePEc:gam:jijerp:v:20:y:2023:i:18:p:6720-:d:1234202
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    References listed on IDEAS

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    1. Wenjia Li & Huangyi Ding & Guifen Xu & Jidong Yang, 2023. "The Impact of Fitness Influencers on a Social Media Platform on Exercise Intention during the COVID-19 Pandemic: The Role of Parasocial Relationships," IJERPH, MDPI, vol. 20(2), pages 1-15, January.
    2. Leonidas G. Anthopoulos, 2017. "Understanding Smart Cities: A Tool for Smart Government or an Industrial Trick?," Public Administration and Information Technology, Springer, number 978-3-319-57015-0, June.
    3. Despina Saghin & Maria-Magdalena Lupchian & Daniel Lucheș, 2022. "Social Cohesion and Community Resilience during the COVID-19 Pandemic in Northern Romania," IJERPH, MDPI, vol. 19(8), pages 1-15, April.
    4. Elena Rolandi & Roberta Vaccaro & Simona Abbondanza & Georgia Casanova & Laura Pettinato & Mauro Colombo & Antonio Guaita, 2020. "Loneliness and Social Engagement in Older Adults Based in Lombardy during the COVID-19 Lockdown: The Long-Term Effects of a Course on Social Networking Sites Use," IJERPH, MDPI, vol. 17(21), pages 1-12, October.
    5. Amal Marzouki & Arbi Chouikh & Sehl Mellouli & Rim Haddad, 2021. "From Sustainable Development Goals to Sustainable Cities: A Social Media Analysis for Policy-Making Decision," Sustainability, MDPI, vol. 13(15), pages 1-21, July.
    6. Ai Tashiro & Rajib Shaw, 2020. "COVID-19 Pandemic Response in Japan: What Is behind the Initial Flattening of the Curve?," Sustainability, MDPI, vol. 12(13), pages 1-15, June.
    7. Ayyoob Sharifi & Amir Reza Khavarian-Garmsir & Rama Krishna Reddy Kummitha, 2021. "Contributions of Smart City Solutions and Technologies to Resilience against the COVID-19 Pandemic: A Literature Review," Sustainability, MDPI, vol. 13(14), pages 1-28, July.
    8. Yingfei Zhang & Zheng Feei Ma, 2020. "Impact of the COVID-19 Pandemic on Mental Health and Quality of Life among Local Residents in Liaoning Province, China: A Cross-Sectional Study," IJERPH, MDPI, vol. 17(7), pages 1-12, March.
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    Cited by:

    1. Fernando Almeida & Cristina Machado Guimarães & Vasco Amorim, 2024. "Exploring the Differences and Similarities between Smart Cities and Sustainable Cities through an Integrative Review," Sustainability, MDPI, vol. 16(20), pages 1-22, October.
    2. Eleni Oikonomaki & Ilektra Papadaki & Christina Kakderi, 2024. "Promoting Green Transformations through Smart Engagement: An Assessment of 100 Citizen-Led Urban Greening Projects," Land, MDPI, vol. 13(4), pages 1-20, April.
    3. Suzanne Elayan & Martin Sykora, 2024. "Digital intermediaries in pandemic times: social media and the role of bots in communicating emotions and stress about Coronavirus," Journal of Computational Social Science, Springer, vol. 7(3), pages 2481-2504, December.

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