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Consumer Views and Experiences of Secondary-Care Services Following REFOCUS-PULSAR Staff Recovery-Oriented Practices Training

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  • Michelle Kehoe

    (Department of Occupational Therapy, School of Primary and Allied Health Care, Monash University, Peninsula Campus Building G, 47–49 Moorooduc Hwy, Frankston, VIC 3199, Australia
    Alfred Health, Adult Mental and Addiction Health, 55 Commercial Road, Melbourne, VIC 3004, Australia)

  • Ellie Fossey

    (Department of Occupational Therapy, School of Primary and Allied Health Care, Monash University, Peninsula Campus Building G, 47–49 Moorooduc Hwy, Frankston, VIC 3199, Australia)

  • Vrinda Edan

    (Centre for Mental Health Nursing, Department of Nursing, School of Health Sciences, The University of Melbourne, Melbourne, VIC 3010, Australia)

  • Lisa Chaffey

    (Department of Occupational Therapy, School of Primary and Allied Health Care, Monash University, Peninsula Campus Building G, 47–49 Moorooduc Hwy, Frankston, VIC 3199, Australia)

  • Lisa Brophy

    (Social Work and Social Policy, Department of Community and Clinical Health School of Allied Health, Human Services and Sport, La Trobe University, Melbourne, VIC 3086, Australia
    The Centre for Mental Health, Melbourne School of Population and Global Health, The University of Melbourne, Melbourne, VIC 3000, Australia)

  • Penelope June Weller

    (College of Business and Law, RMIT University, Melbourne, VIC 3000, Australia)

  • Frances Shawyer

    (Southern Synergy, Monash Health, Dandenong, VIC 3175, Australia)

  • Graham Meadows

    (The Centre for Mental Health, Melbourne School of Population and Global Health, The University of Melbourne, Melbourne, VIC 3000, Australia
    Southern Synergy, Monash Health, Dandenong, VIC 3175, Australia
    Department of Psychiatry, School of Clinical Sciences at Monash Health, Monash University, Melbourne, VIC 3168, Australia
    Monash Centre for Health Research and Implementation, Monash University, Clayton, VIC 3168, Australia)

Abstract

Background: The use of recovery-oriented practice (ROP) can be challenging to implement in mental health services. This qualitative sub-study of the Principles Unite Local Services Assisting Recovery (PULSAR) project explored how consumers perceive their recovery following community mental health staff undertaking specific ROP training. Methods: Using a qualitative participatory methodology, 21 consumers (aged 18–63 years) participated in one-on-one interviews. A thematic analysis was applied. Results: Four main themes were extracted: (1) connection, (2) supportive relationships, (3) a better life, and (4) barriers. Connections to community and professional staff were important to support consumers in their recovery journey. Many consumers were seeking and striving towards a better life that was personal and individual to each of them, and how they made meaning around the idea of a better life. Barriers to recovery primarily focused on a lack of choice. A minor theme of ‘uncertainty’ suggested that consumers struggled to identify what their recovered future might entail. Conclusion: Despite staff undertaking the ROP training, all participants struggled to identify language and aspects of recovery in their interaction with the service, suggesting a need for staff to promote open, collaborative conversations around recovery. A specifically targeted recovery resource might facilitate such conversation.

Suggested Citation

  • Michelle Kehoe & Ellie Fossey & Vrinda Edan & Lisa Chaffey & Lisa Brophy & Penelope June Weller & Frances Shawyer & Graham Meadows, 2023. "Consumer Views and Experiences of Secondary-Care Services Following REFOCUS-PULSAR Staff Recovery-Oriented Practices Training," IJERPH, MDPI, vol. 20(10), pages 1-12, May.
    • Handle: RePEc:gam:jijerp:v:20:y:2023:i:10:p:5894-:d:1151676
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    References listed on IDEAS

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    1. Catherine Hungerford & Catherine Fox, 2014. "Consumer's perceptions of Recovery‐oriented mental health services: An Australian case‐study analysis," Nursing & Health Sciences, John Wiley & Sons, vol. 16(2), pages 209-215, June.
    2. Greet Wilrycx & Marcel Croon & Anneloes Van den Broek & Chijs van Nieuwenhuizen, 2015. "Evaluation of a recovery-oriented care training program for mental healthcare professionals: Effects on mental health consumer outcomes," International Journal of Social Psychiatry, , vol. 61(2), pages 164-173, March.
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