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Applying a User Centred Design Approach to Optimise a Workplace Initiative for Wide-Scale Implementation

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Listed:
  • Ana D. Goode

    (School of Human Movement and Nutrition Sciences, The University of Queensland, Brisbane, QLD 4072, Australia)

  • Matthew Frith

    (Kin8, The Commons QV, 3 Albert Coates Lane, Melbourne, VIC 3000, Australia)

  • Sarah A. Hyne

    (SSH Design, Fitzroy North, Melbourne, VIC 3068, Australia)

  • Jennifer Burzic

    (School of Public Health, The University of Queensland, Brisbane, QLD 4072, Australia)

  • Genevieve N. Healy

    (School of Human Movement and Nutrition Sciences, The University of Queensland, Brisbane, QLD 4072, Australia)

Abstract

Translation of an effective research intervention into a program able to be implemented in practice typically requires adaptations to ensure the outcomes can be achieved within the applied setting. User centred design (UCD) methodologies can support these iterative adaptations, with this approach being particularly well suited to peer-led interventions, due to a focus on usability. We describe and reflect on the UCD approach that was applied to optimise an online, peer-led workplace health promotion initiative (BeUpstanding: ACTRN12617000682347) to be suitable for wide-scale implementation and evaluation. Optimisation was aligned against the indicators of the RE-AIM (reach, effectiveness, adoption, implementation, maintenance) framework, with UCD methodologies (discovery interviews, persona and scenario mapping, facilitated workshops, surveys and prototyping) employed to enhance the program according to all RE-AIM dimensions. The core team (content experts, implementation scientist, interaction designer, software developer, business developer) worked closely with policy and practice partners and end users (workplace champions, management and staff) to iteratively develop and test across the RE-AIM indicators. This description and reflection of the process of applying UCD and the RE-AIM framework to the optimisation of BeUpstanding is intended to provide guidance for other behaviour change research adaptations into practice.

Suggested Citation

  • Ana D. Goode & Matthew Frith & Sarah A. Hyne & Jennifer Burzic & Genevieve N. Healy, 2022. "Applying a User Centred Design Approach to Optimise a Workplace Initiative for Wide-Scale Implementation," IJERPH, MDPI, vol. 19(13), pages 1-18, July.
    • Handle: RePEc:gam:jijerp:v:19:y:2022:i:13:p:8096-:d:853845
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    References listed on IDEAS

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    1. Shelton, Rachel C. & Lee, Matthew & Brotzman, Laura E. & Crookes, Danielle M. & Jandorf, Lina & Erwin, Deborah & Gage-Bouchard, Elizabeth A., 2019. "Use of social network analysis in the development, dissemination, implementation, and sustainability of health behavior interventions for adults: A systematic review," Social Science & Medicine, Elsevier, vol. 220(C), pages 81-101.
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