IDEAS home Printed from https://ideas.repec.org/a/gam/jijerp/v18y2021i6p2895-d515530.html
   My bibliography  Save this article

General Practice in the Time of COVID-19: A Mixed-Methods Service Evaluation of a Primary Care COVID-19 Service

Author

Listed:
  • James Hibberd

    (Islington GP Federation, London N7 8EG, UK
    James Hibberd and Jessica Carter are joint first authors and contributed equally to this paper.)

  • Jessica Carter

    (Islington GP Federation, London N7 8EG, UK
    Institute for Infection and Immunity, St George’s University, London SW17 0RE, UK
    James Hibberd and Jessica Carter are joint first authors and contributed equally to this paper.)

  • Michaella McCoy

    (Islington GP Federation, London N7 8EG, UK)

  • Meena Rafiq

    (Epidemiology of Cancer and Healthcare Outcomes (ECHO) University College, London WC1E 6BT, UK
    RM Partners, London SW1H 0QS, UK)

  • Amita Varma

    (Islington GP Federation, London N7 8EG, UK)

  • Rita Sanghera

    (Islington GP Federation, London N7 8EG, UK)

  • Philippa Matthews

    (Islington GP Federation, London N7 8EG, UK)

  • Greta Rait

    (Primary Care and Population Health Department University College, London NW3 2QG, UK)

Abstract

Primary care coronavirus disease 2019 (COVID-19) clinics were rapidly introduced across the UK to review potentially infectious patients. Evaluation of these services is needed to guide future implementation. This mixed-methods study evaluates patient demographics, clinical presentation, co-morbidities, service usage, and outcomes for the Islington COVID-19 service (London, UK) and from April to May 2020 and thematically analyses survey responses from 29 service clinicians and 41 GP referrers on their service experience. Of the 237 patients booked into the service, a significant number of referrals ( n = 91; 38.6%) were made after the presumed infectious period of 14 days. Almost half of all adult referrals (49%) were dealt with remotely (via telephone/video consultation +/− remote oxygen saturation monitoring). The service was perceived to provide a safe way to see patients; it developed local expertise, learning, and empowerment; and it was a positive teamworking experience. These findings suggest that the management of many patients with COVID-19 symptoms is possible in routine general practice with minimal risk through the implementation of remote consultation methods and in patients who present after the post-infectious period. Additionally, the use of remote saturation monitoring and local GP COVID-19 “experts” can support practices to manage COVID-19 patients. Future primary care COVID-19 services should act as empowerment tools to assist GPs to safely manage their own patients and provide support for GPs in this process.

Suggested Citation

  • James Hibberd & Jessica Carter & Michaella McCoy & Meena Rafiq & Amita Varma & Rita Sanghera & Philippa Matthews & Greta Rait, 2021. "General Practice in the Time of COVID-19: A Mixed-Methods Service Evaluation of a Primary Care COVID-19 Service," IJERPH, MDPI, vol. 18(6), pages 1-11, March.
  • Handle: RePEc:gam:jijerp:v:18:y:2021:i:6:p:2895-:d:515530
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1660-4601/18/6/2895/pdf
    Download Restriction: no

    File URL: https://www.mdpi.com/1660-4601/18/6/2895/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Luca Fiorillo & Gabriele Cervino & Marco Matarese & Cesare D’Amico & Giovanni Surace & Valeria Paduano & Maria Teresa Fiorillo & Antonio Moschella & Alessia La Bruna & Giovanni Luca Romano & Riccardo , 2020. "COVID-19 Surface Persistence: A Recent Data Summary and Its Importance for Medical and Dental Settings," IJERPH, MDPI, vol. 17(9), pages 1-10, April.
    2. J. Daniel Kelly, 2014. "Make diagnostic centres a priority for Ebola crisis," Nature, Nature, vol. 513(7517), pages 145-145, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Gabriele Cervino & Luca Fiorillo & Giovanni Surace & Valeria Paduano & Maria Teresa Fiorillo & Rosa De Stefano & Riccardo Laudicella & Sergio Baldari & Michele Gaeta & Marco Cicciù, 2020. "SARS-CoV-2 Persistence: Data Summary up to Q2 2020," Data, MDPI, vol. 5(3), pages 1-16, September.
    2. Roberto A. Sussman & Eliana Golberstein & Riccardo Polosa, 2021. "Aerial Transmission of the SARS-CoV-2 Virus through Environmental E-Cigarette Aerosols: Implications for Public Policies," IJERPH, MDPI, vol. 18(4), pages 1-16, February.
    3. Ellen Boyd & Michelle Coombe & Natalie Prystajecky & Jessica M. Caleta & Inna Sekirov & John Tyson & Chelsea Himsworth, 2023. "Hands off the Mink! Using Environmental Sampling for SARS-CoV-2 Surveillance in American Mink," IJERPH, MDPI, vol. 20(2), pages 1-11, January.
    4. Maria Eleonora Bizzoca & Giuseppina Campisi & Lorenzo Lo Muzio, 2020. "Covid-19 Pandemic: What Changes for Dentists and Oral Medicine Experts? A Narrative Review and Novel Approaches to Infection Containment," IJERPH, MDPI, vol. 17(11), pages 1-30, May.
    5. Bassel Tarakji & Mohammad Zakaria Nassani & Faisal Mehsen Alali & Anas B. Alsalhani & Nasser Raqe Alqhtani & Abdullah Bin Nabhan & Adel Alenzi & Ali Alrafedah, 2021. "COVID-19—Awareness and Practice of Dentists in Saudi Arabia," IJERPH, MDPI, vol. 18(1), pages 1-9, January.
    6. Luca Fiorillo & Aida Meto & Francesca Cicciù & Rosa De Stefano, 2021. "An Eventual Sars-CoV-2 Infection Prevention Protocol in the Medical Setting and Dental Office," IJERPH, MDPI, vol. 18(5), pages 1-6, March.
    7. Nezha Mejjad & El Khalil Cherif & Antonio Rodero & Dorota Anna Krawczyk & Jauad El Kharraz & Aniss Moumen & Mourad Laqbaqbi & Ahmed Fekri, 2021. "Disposal Behavior of Used Masks during the COVID-19 Pandemic in the Moroccan Community: Potential Environmental Impact," IJERPH, MDPI, vol. 18(8), pages 1-19, April.
    8. Marc Garbey & Guillaume Joerger & Shannon Furr, 2020. "A Systems Approach to Assess Transport and Diffusion of Hazardous Airborne Particles in a Large Surgical Suite: Potential Impacts on Viral Airborne Transmission," IJERPH, MDPI, vol. 17(15), pages 1-23, July.
    9. Mahdieh Delikhoon & Marcelo I. Guzman & Ramin Nabizadeh & Abbas Norouzian Baghani, 2021. "Modes of Transmission of Severe Acute Respiratory Syndrome-Coronavirus-2 (SARS-CoV-2) and Factors Influencing on the Airborne Transmission: A Review," IJERPH, MDPI, vol. 18(2), pages 1-18, January.
    10. Mohamed A. Farrag & Haitham M. Amer & Rauf Bhat & Maaweya E. Hamed & Ibrahim M. Aziz & Ayman Mubarak & Turki M Dawoud & Sami G Almalki & Fayez Alghofaili & Ahmad K. Alnemare & Raid Saleem Al-Baradi & , 2021. "SARS-CoV-2: An Overview of Virus Genetics, Transmission, and Immunopathogenesis," IJERPH, MDPI, vol. 18(12), pages 1-14, June.
    11. Stella E. Hines & Katherine H. Chin & Danielle R. Glick & Emerson M. Wickwire, 2021. "Trends in Moral Injury, Distress, and Resilience Factors among Healthcare Workers at the Beginning of the COVID-19 Pandemic," IJERPH, MDPI, vol. 18(2), pages 1-11, January.
    12. Matia Fazio & Christian Lombardo & Giuseppe Marino & Anand Marya & Pietro Messina & Giuseppe Alessandro Scardina & Antonino Tocco & Francesco Torregrossa & Cesare Valenti, 2022. "LinguAPP: An m-Health Application for Teledentistry Diagnostics," IJERPH, MDPI, vol. 19(2), pages 1-12, January.
    13. Liudmila Rozanova & Alexander Temerev & Antoine Flahault, 2020. "Comparing the Scope and Efficacy of COVID-19 Response Strategies in 16 Countries: An Overview," IJERPH, MDPI, vol. 17(24), pages 1-17, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:18:y:2021:i:6:p:2895-:d:515530. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.