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Assessing Nurses’ Satisfaction with Continuity of Care and the Case Management Model as an Indicator of Quality of Care in Spain

Author

Listed:
  • Gloria Reig-Garcia

    (Department of Nursing, University of Girona, 17003 Girona, Spain)

  • Rosa Suñer-Soler

    (Department of Nursing, Health and Health Care Research Group, University of Girona, 17003 Girona, Spain)

  • Susana Mantas-Jiménez

    (Department of Nursing, University of Girona, 17003 Girona, Spain)

  • Anna Bonmatí-Tomas

    (Department of Nursing, Health and Health Care Research Group, University of Girona, 17003 Girona, Spain)

  • Maria Carmen Malagón-Aguilera

    (Department of Nursing, Health and Health Care Research Group, University of Girona, 17003 Girona, Spain)

  • Cristina Bosch-Farré

    (Department of Nursing, Health and Health Care Research Group, University of Girona, 17003 Girona, Spain)

  • Sandra Gelabert-Viella

    (Department of Nursing, University of Girona, 17003 Girona, Spain)

  • Dolors Juvinyà-Canal

    (Department of Nursing, Health and Health Care Research Group, University of Girona, 17003 Girona, Spain)

Abstract

Chronic diseases are treated and cared for in different healthcare settings. Continuity of care and the case management model facilitate the integration of processes and care levels. However, there is little evidence regarding the satisfaction of nurses with this model. The purpose of this study was to examine nurses’ satisfaction with continuity of care and the case management model. A cross-sectional study was conducted. An ad hoc questionnaire was administrated to 437 Spanish nurses from the three health care settings that responded. This included items on socio-demographics, employment relationship, and satisfaction with continuity of care and case management. Descriptive analysis and linear regression models were performed. In total, 96.1% of the nurses expressed a high level of satisfaction with continuity of care and 80.7% with the case management model. Nurses in a primary care setting reported the greatest satisfaction with the case management model ( B = 0.146, 95% CI = 0.139–0.694, p = 0.003). The nurses’ higher perception of patient satisfaction was associated with greater satisfaction with continuity of care ( B = 0.466, 95% CI = −0.367–0.533, p < 0.000). Nurses identified the case management model as an optimal facilitator of continuity of care. While satisfaction with continuity is high, strategies are needed to improve it in primary care centers and aged care homes.

Suggested Citation

  • Gloria Reig-Garcia & Rosa Suñer-Soler & Susana Mantas-Jiménez & Anna Bonmatí-Tomas & Maria Carmen Malagón-Aguilera & Cristina Bosch-Farré & Sandra Gelabert-Viella & Dolors Juvinyà-Canal, 2021. "Assessing Nurses’ Satisfaction with Continuity of Care and the Case Management Model as an Indicator of Quality of Care in Spain," IJERPH, MDPI, vol. 18(12), pages 1-12, June.
  • Handle: RePEc:gam:jijerp:v:18:y:2021:i:12:p:6609-:d:578043
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    References listed on IDEAS

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    1. James Rufus John & Hir Jani & Kath Peters & Kingsley Agho & W. Kathy Tannous, 2020. "The Effectiveness of Patient-Centred Medical Home-Based Models of Care versus Standard Primary Care in Chronic Disease Management: A Systematic Review and Meta-Analysis of Randomised and Non-Randomise," IJERPH, MDPI, vol. 17(18), pages 1-42, September.
    2. Jenny Sim & Patrick Crookes & Kenneth Walsh & Elizabeth Halcomb, 2018. "Measuring the outcomes of nursing practice: A Delphi study," Journal of Clinical Nursing, John Wiley & Sons, vol. 27(1-2), pages 368-378, January.
    3. Vicente Doménech-Briz & Rosario Gómez Romero & Isabel de Miguel-Montoya & Raúl Juárez-Vela & José Ramón Martínez-Riera & María Isabel Mármol-López & María Virtudes Verdeguer-Gómez & Álvaro Sánchez-Rod, 2020. "Results of Nurse Case Management in Primary Heath Care: Bibliographic Review," IJERPH, MDPI, vol. 17(24), pages 1-17, December.
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