IDEAS home Printed from https://ideas.repec.org/a/gam/jijerp/v18y2021i12p6609-d578043.html
   My bibliography  Save this article

Assessing Nurses’ Satisfaction with Continuity of Care and the Case Management Model as an Indicator of Quality of Care in Spain

Author

Listed:
  • Gloria Reig-Garcia

    (Department of Nursing, University of Girona, 17003 Girona, Spain)

  • Rosa Suñer-Soler

    (Department of Nursing, Health and Health Care Research Group, University of Girona, 17003 Girona, Spain)

  • Susana Mantas-Jiménez

    (Department of Nursing, University of Girona, 17003 Girona, Spain)

  • Anna Bonmatí-Tomas

    (Department of Nursing, Health and Health Care Research Group, University of Girona, 17003 Girona, Spain)

  • Maria Carmen Malagón-Aguilera

    (Department of Nursing, Health and Health Care Research Group, University of Girona, 17003 Girona, Spain)

  • Cristina Bosch-Farré

    (Department of Nursing, Health and Health Care Research Group, University of Girona, 17003 Girona, Spain)

  • Sandra Gelabert-Viella

    (Department of Nursing, University of Girona, 17003 Girona, Spain)

  • Dolors Juvinyà-Canal

    (Department of Nursing, Health and Health Care Research Group, University of Girona, 17003 Girona, Spain)

Abstract

Chronic diseases are treated and cared for in different healthcare settings. Continuity of care and the case management model facilitate the integration of processes and care levels. However, there is little evidence regarding the satisfaction of nurses with this model. The purpose of this study was to examine nurses’ satisfaction with continuity of care and the case management model. A cross-sectional study was conducted. An ad hoc questionnaire was administrated to 437 Spanish nurses from the three health care settings that responded. This included items on socio-demographics, employment relationship, and satisfaction with continuity of care and case management. Descriptive analysis and linear regression models were performed. In total, 96.1% of the nurses expressed a high level of satisfaction with continuity of care and 80.7% with the case management model. Nurses in a primary care setting reported the greatest satisfaction with the case management model ( B = 0.146, 95% CI = 0.139–0.694, p = 0.003). The nurses’ higher perception of patient satisfaction was associated with greater satisfaction with continuity of care ( B = 0.466, 95% CI = −0.367–0.533, p < 0.000). Nurses identified the case management model as an optimal facilitator of continuity of care. While satisfaction with continuity is high, strategies are needed to improve it in primary care centers and aged care homes.

Suggested Citation

  • Gloria Reig-Garcia & Rosa Suñer-Soler & Susana Mantas-Jiménez & Anna Bonmatí-Tomas & Maria Carmen Malagón-Aguilera & Cristina Bosch-Farré & Sandra Gelabert-Viella & Dolors Juvinyà-Canal, 2021. "Assessing Nurses’ Satisfaction with Continuity of Care and the Case Management Model as an Indicator of Quality of Care in Spain," IJERPH, MDPI, vol. 18(12), pages 1-12, June.
  • Handle: RePEc:gam:jijerp:v:18:y:2021:i:12:p:6609-:d:578043
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/1660-4601/18/12/6609/pdf
    Download Restriction: no

    File URL: https://www.mdpi.com/1660-4601/18/12/6609/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Jenny Sim & Patrick Crookes & Kenneth Walsh & Elizabeth Halcomb, 2018. "Measuring the outcomes of nursing practice: A Delphi study," Journal of Clinical Nursing, John Wiley & Sons, vol. 27(1-2), pages 368-378, January.
    2. Vicente Doménech-Briz & Rosario Gómez Romero & Isabel de Miguel-Montoya & Raúl Juárez-Vela & José Ramón Martínez-Riera & María Isabel Mármol-López & María Virtudes Verdeguer-Gómez & Álvaro Sánchez-Rod, 2020. "Results of Nurse Case Management in Primary Heath Care: Bibliographic Review," IJERPH, MDPI, vol. 17(24), pages 1-17, December.
    3. James Rufus John & Hir Jani & Kath Peters & Kingsley Agho & W. Kathy Tannous, 2020. "The Effectiveness of Patient-Centred Medical Home-Based Models of Care versus Standard Primary Care in Chronic Disease Management: A Systematic Review and Meta-Analysis of Randomised and Non-Randomise," IJERPH, MDPI, vol. 17(18), pages 1-42, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sharon Ngoh & Wern Ee Tang & Edwin Chng & Phui-Nah Chong, 2022. "Comment on Surendran et al. The Missed Opportunity of Patient-Centered Medical Homes to Thrive in an Asian Context. Int. J. Environ. Res. Public Health 2021, 18 , 1817," IJERPH, MDPI, vol. 19(8), pages 1-4, April.
    2. Mimaika Luluina Ginting & Chek Hooi Wong & Zoe Zon Be Lim & Robin Wai Munn Choo & Sheena Camilla Hirose Carlsen & Grace Sum & Hubertus Johannes Maria Vrijhoef, 2022. "A Patient-Centred Medical Home Care Model for Community-Dwelling Older Adults in Singapore: A Mixed-Method Study on Patient’s Care Experience," IJERPH, MDPI, vol. 19(8), pages 1-24, April.
    3. Kana Kazawa & Michiko Moriyama, 2022. "Community-Based Advanced Case Management for Patients with Complex Multimorbidity and High Medical Dependence: A Longitudinal Study," IJERPH, MDPI, vol. 19(13), pages 1-12, June.
    4. Shilpa Surendran & Chuan De Foo & Chen Hee Tam & Elaine Qiao Ying Ho & David Bruce Matchar & Josip Car & Gerald Choon Huat Koh, 2021. "The Missed Opportunity of Patient-Centered Medical Homes to Thrive in an Asian Context," IJERPH, MDPI, vol. 18(4), pages 1-11, February.
    5. Zoe Zon Be Lim & Mumtaz Mohamed Kadir & Mimaika Luluina Ginting & Hubertus Johannes Maria Vrijhoef & Joanne Yoong & Chek Hooi Wong, 2021. "Early Implementation of a Patient-Centered Medical Home in Singapore: A Qualitative Study Using Theory on Diffusion of Innovations," IJERPH, MDPI, vol. 18(21), pages 1-20, October.
    6. Angélique Herrler & Helena Kukla & Vera Vennedey & Stephanie Stock, 2022. "What matters to people aged 80 and over regarding ambulatory care? A systematic review and meta-synthesis of qualitative studies," European Journal of Ageing, Springer, vol. 19(3), pages 325-339, September.
    7. Ángeles Pastor-López & Pedro E. Ventura-Puertos & José Hernández-Ascanio & Vanesa Cantón-Habas & Pablo Martínez-Angulo & Manuel Rich-Ruiz, 2022. "Emotional Universe of Nurse Case Managers Regarding Care for Elderly at Risk in Spain: A Hermeneutical Study," IJERPH, MDPI, vol. 19(24), pages 1-19, December.
    8. Ryuichi Ohta & Yoshinori Ryu & Takuji Katsube & Chiaki Sano, 2020. "Rural Homecare Nurses’ Challenges in Providing Seamless Patient Care in Rural Japan," IJERPH, MDPI, vol. 17(24), pages 1-11, December.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jijerp:v:18:y:2021:i:12:p:6609-:d:578043. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.