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The Antecedents of Poor Doctor-Patient Relationship in Mobile Consultation: A Perspective from Computer-Mediated Communication

Author

Listed:
  • Mengling Yan

    (School of Economics and Management, Beijing University of Posts and Telecommunications, Beijing 100876, China)

  • Hongying Tan

    (School of Economics and Management, Beijing University of Posts and Telecommunications, Beijing 100876, China)

  • Luxue Jia

    (School of Economics and Management, Beijing University of Posts and Telecommunications, Beijing 100876, China)

  • Umair Akram

    (Guanghua School of Management, Peking University, Beijing 100871, China)

Abstract

This study aims to understand the underlying reasons for poor doctor-patient relationships (DPR). While extant studies on antecedents of poor DPR mainly focus on the offline context and often adopt the patients’ perspective, this work focuses on the mobile context and take both doctors’ and mobile consultation users’ perspectives into consideration. To fulfill this purpose, we first construct a theoretical framework based on the Computer-Mediated Communication (CMC) literature. Then we coded 592 doctor-user communication records to validate and elaborate the proposed theoretical model. This work reveals that characteristics of mobile technologies pose potential challenges on both doctors’ and patients’ information providing, informative interpreting, and relationship maintaining behaviors, resulting in 10 and 6 types of inappropriate behaviors of doctors and users, respectively, that trigger poor DPR in the mobile context. The findings enrich the research on online DPR and provide insights for improving DPR in the mobile context.

Suggested Citation

  • Mengling Yan & Hongying Tan & Luxue Jia & Umair Akram, 2020. "The Antecedents of Poor Doctor-Patient Relationship in Mobile Consultation: A Perspective from Computer-Mediated Communication," IJERPH, MDPI, vol. 17(7), pages 1-16, April.
    • Handle: RePEc:gam:jijerp:v:17:y:2020:i:7:p:2579-:d:343380
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    References listed on IDEAS

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    4. Dongxiao Gu & Xuejie Yang & Xingguo Li & Hemant K. Jain & Changyong Liang, 2018. "Understanding the Role of Mobile Internet-Based Health Services on Patient Satisfaction and Word-of-Mouth," IJERPH, MDPI, vol. 15(9), pages 1-23, September.
    5. Chung-Feng Liu & Yung-Chieh Tsai & Fong-Lin Jang, 2013. "Patients’ Acceptance towards a Web-Based Personal Health Record System: An Empirical Study in Taiwan," IJERPH, MDPI, vol. 10(10), pages 1-18, October.
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    2. Anna Romaszko-Wojtowicz & Stanisław Maksymowicz & Andrzej Jarynowski & Łukasz Jaśkiewicz & Łukasz Czekaj & Anna Doboszyńska, 2022. "Telemonitoring in Long-COVID Patients—Preliminary Findings," IJERPH, MDPI, vol. 19(9), pages 1-12, April.

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