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Consensus on Criteria for Good Practices in Video Consultation: A Delphi Study

Author

Listed:
  • Diana Jiménez-Rodríguez

    (Department of Nursing, Physiotherapy and Medicine, University of Almeria, 04120 Almeria, Spain)

  • Diego Ruiz-Salvador

    (Department of Nursing, Physiotherapy and Medicine, University of Almeria, 04120 Almeria, Spain
    Emergency Care Unit, Poniente Hospital Health Agency, 04700 El Ejido-Almeria, Spain)

  • María del Mar Rodríguez Salvador

    (Knowledge and Research Management Department, Primary Care District of Almeria, 04007 Almeria, Spain)

  • Mercedes Pérez-Heredia

    (Research Management Department, Primary Care District Poniente of Almeria, 04700 El Ejido-Almeria, Spain)

  • Francisco José Muñoz Ronda

    (Knowledge and Research Management Department, Primary Care District of Almeria, 04007 Almeria, Spain)

  • Oscar Arrogante

    (University Centre of Health Sciences San Rafael, San Juan de Dios Foundation, Nebrija University, 28036 Madrid, Spain)

Abstract

The use of telemedicine has greatly increased, largely derived from the COVID-19 pandemic, which has created the need for a guide aimed towards the adequate management of a modality of health care: the video consultation. A Delphi study composed of three rounds was conducted with 16 experts in holding video consultations and managing non-technical skills from different specialties and nationalities to conceive a consensus on the criteria needed for properly managing video consultations by healthcare professionals. The consensus criteria were defined by three dimensions (preparation of video consultation, video consultation process, and post-video consultation) and their corresponding items. Excellent consensus data was obtained; therefore, use is recommended by any healthcare professional who is going to utilize a video consultation, in order to manage it effectively.

Suggested Citation

  • Diana Jiménez-Rodríguez & Diego Ruiz-Salvador & María del Mar Rodríguez Salvador & Mercedes Pérez-Heredia & Francisco José Muñoz Ronda & Oscar Arrogante, 2020. "Consensus on Criteria for Good Practices in Video Consultation: A Delphi Study," IJERPH, MDPI, vol. 17(15), pages 1-16, July.
    • Handle: RePEc:gam:jijerp:v:17:y:2020:i:15:p:5396-:d:390409
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    Cited by:

    1. Franziska Särchen & Susanne Springborn & Achim Mortsiefer & Jan Ehlers, 2022. "Patient Care via Video Consultations: Piloting and S.W.O.T. Analysis of a Family Medicine Digitally Synchronous Seminar for Medical Students," IJERPH, MDPI, vol. 19(15), pages 1-19, July.

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