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Are Bank Employees Stressed? Job Perception and Positivity in the Banking Sector: An Italian Observational Study

Author

Listed:
  • Alice Mannocci

    (Department of Public Health and Infectious Diseases, Sapienza University of Rome, Piazzale Aldo Moro 5, 00185 Rome, Italy)

  • Laura Marchini

    (Statistical Unit, Trade Union Fisac-CGIL, 56100 Pisa, Italy)

  • Alfredo Scognamiglio

    (National Department of Health and Safety, Trade Union Fisac-CGIL, 00100 Rome, Italy)

  • Alessandra Sinopoli

    (Department of Public Health and Infectious Diseases, Sapienza University of Rome, Piazzale Aldo Moro 5, 00185 Rome, Italy)

  • Simone De Sio

    (Research Unit of Occupational Medicine, Sapienza University of Rome, 00185 Rome, Italy)

  • Sabina Sernia

    (Center of Occupational Medicine, Department of Public Health and Infectious Diseases, Sapienza University of Rome, 00185 Rome, Italy)

  • Giuseppe La Torre

    (Department of Public Health and Infectious Diseases, Sapienza University of Rome, Piazzale Aldo Moro 5, 00185 Rome, Italy)

Abstract

Background : The epidemiology of stress on bank workers in Europe is only at the introductory stages. This study investigated for the first time the association between occupational stress level in bank-employees using the BEST8, Karasek-Model and socio-demographic and working factors in Italy. Methods : The observational pilot study involved 384 employees. Three questionnaires were adopted to collect data: Karasek-Model, BEST8 ( p < 0.001) and Positivity-Scale. Results : 25% of the sample belonged to high stress group. The workers more stressed were older with a commercial role and consumer of antidepressants/sedatives. Women were much more likely to agree with the perception of feeling unsafe in a possible robbery (OR = 2.42; 95% CI: 1.50–3.91) and with that sales requests were in conflict with one’s own personal moral code (OR = 2.31; 95% CI: 1.38–3.87). Older employees declared feeling inadequate in the workplace (OR = 1.97; 95% CI: 1.07–3.65) and younger employees referred to be anxious about meeting financial budget goals. Workers who had a low positivity had a lower probability of adaptation (OR = 0.88; 95% CI: 0.83–0.93). Conclusions : The occupational stress level in the banking sector involves many aspects: gender, type of bank, role, personal morals, high job-demands, low level of decision-making. This study recommended that banks should implement strategic interventions for well-being of employees, and consequently for their productivity.

Suggested Citation

  • Alice Mannocci & Laura Marchini & Alfredo Scognamiglio & Alessandra Sinopoli & Simone De Sio & Sabina Sernia & Giuseppe La Torre, 2018. "Are Bank Employees Stressed? Job Perception and Positivity in the Banking Sector: An Italian Observational Study," IJERPH, MDPI, vol. 15(4), pages 1-14, April.
    • Handle: RePEc:gam:jijerp:v:15:y:2018:i:4:p:707-:d:140314
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    References listed on IDEAS

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    1. repec:ilo:ilowps:363296 is not listed on IDEAS
    2. Giga, Sabir I. & Hoel, Helge. & Cooper, Cary L., 2003. "Violence and stress at work in the postal sector," ILO Working Papers 993632963402676, International Labour Organization.
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    Cited by:

    1. Adeniji Mercy Oluwatosin & Owoyemi Julius Olugbenga & Metiboba Stephen, 2023. "Stress and Coping Strategies among Selected Commercial Bank Employees in Anyigba, Kogi State, Nigeria," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 7(11), pages 247-262, November.
    2. Ibrahim Kabir & Umar Gunu & Zainab Lawal Gwadabe, 2023. "Decent Work Environment and Work-Life Balance: Empirical Analysis of Banking Sector of Hostile Environments," Journal of Family and Economic Issues, Springer, vol. 44(2), pages 297-312, June.
    3. Giacomo Garzaro & Ilaria Sottimano & Matteo Di Maso & Enrico Bergamaschi & Maurizio Coggiola & Daniela Converso & Sergio Iavicoli & Enrico Pira & Sara Viotti, 2019. "Work Ability among Italian Bank Video Display Terminal Operators: Socio-Demographic, Lifestyle, and Occupational Correlates," IJERPH, MDPI, vol. 16(9), pages 1-12, May.

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