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Privacy Policy Analysis of Banks and Mobile Money Services in the Middle East

Author

Listed:
  • Yousra Javed

    (School of Electrical Engineering and Computer Science, National University of Sciences and Technology, Islamabad 44000, Pakistan)

  • Elham Al Qahtani

    (Department of Software and Information Systems, University of North Carolina, Charlotte, NC 28201, USA)

  • Mohamed Shehab

    (Department of Software and Information Systems, University of North Carolina, Charlotte, NC 28201, USA)

Abstract

Privacy compliance of the Middle East’s financial sector has been relatively unexplored. This paper evaluates the privacy compliance and readability of privacy statements for top banks and mobile money services in the Middle East. Our analysis shows that, overall, Middle Eastern banks have better privacy policy availability and language distribution, and are more privacy compliant compared to mobile money services. However, both the banks and mobile money services need to improve (1) compliance with the principles of children/adolescent’s data protection, accountability and enforcement , and data minimization/retention , and (2) privacy statement texts to be comprehensible for a reader with ~8 years of education or less.

Suggested Citation

  • Yousra Javed & Elham Al Qahtani & Mohamed Shehab, 2021. "Privacy Policy Analysis of Banks and Mobile Money Services in the Middle East," Future Internet, MDPI, vol. 13(1), pages 1-15, January.
    • Handle: RePEc:gam:jftint:v:13:y:2021:i:1:p:10-:d:474195
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    References listed on IDEAS

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    1. Ignacio Mas & Olga Morawczynski, 2009. "Designing Mobile Money Services Lessons from M-PESA," Innovations: Technology, Governance, Globalization, MIT Press, vol. 4(2), pages 77-91, April.
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    Cited by:

    1. Yelena S. Petrenko & Aktam U. Burkhanov & Liudmila A. Bukalerova & Victoria S. Ustenko, 2024. "Counter-Cyclical Approach to Change Management in Banks for the Sustainable Development of the Financial System," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 25(1), pages 31-47, September.

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