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Supply Chain Resilience and Operational Performance: The Role of Digital Technologies in Jordanian Manufacturing Firms

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  • Saleh Fahed Alkhatib

    (Faculty of Business Studies, Arab Open University, Amman 11953, Jordan
    Business Administration Department, Faculty of Business, Yarmouk University, Irbid 21163, Jordan)

  • Rahma Asem Momani

    (Business Administration Department, Faculty of Business, Yarmouk University, Irbid 21163, Jordan)

Abstract

This study aims to analyze the relationship between supply chain resilience (SCR) practices and operational performance and the moderating role of digital technologies in Jordanian manufacturing firms. A descriptive-analytical approach was adopted using a questionnaire based on the study model and previous related literature. Four hundred supply chain (SC)-related managers within seventy-one firms were reached to collect the needed data; three hundred and seventy-two complete questionnaires were analyzed. The results revealed that the level of SCR practices and operational performance was high; SCR (with its sub-dimensions: SC agility (SCA), SC flexibility (SCF), and SC collaboration (SCC)) had a significant positive relationship with operational performance; and the appropriate use of digital technologies had a significant moderating impact on the aggregate level of the SCR–operational performance relationship. Finally, research limitations, practical implications, and future research conclude this study.

Suggested Citation

  • Saleh Fahed Alkhatib & Rahma Asem Momani, 2023. "Supply Chain Resilience and Operational Performance: The Role of Digital Technologies in Jordanian Manufacturing Firms," Administrative Sciences, MDPI, vol. 13(2), pages 1-25, January.
    • Handle: RePEc:gam:jadmsc:v:13:y:2023:i:2:p:40-:d:1051761
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    References listed on IDEAS

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    4. Dominik Eckstein & Matthias Goellner & Constantin Blome & Michael Henke, 2015. "The performance impact of supply chain agility and supply chain adaptability: the moderating effect of product complexity," International Journal of Production Research, Taylor & Francis Journals, vol. 53(10), pages 3028-3046, May.
    5. Dong, Qingxing & Cooper, Orrin, 2016. "An orders-of-magnitude AHP supply chain risk assessment framework," International Journal of Production Economics, Elsevier, vol. 182(C), pages 144-156.
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    Cited by:

    1. Yung-Fu Huang & Vu-Dung-Van Phan & Manh-Hoang Do, 2023. "The Impacts of Supply Chain Capabilities, Visibility, Resilience on Supply Chain Performance and Firm Performance," Administrative Sciences, MDPI, vol. 13(10), pages 1-17, October.

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