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The Effect of Social Media Activities on Brand Loyalty for Banks: The Role of Brand Trust

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  • Sulaiman Althuwaini

    (Business Studies College, Arab Open University-KSA, Hittin, Riyadh 11681, Saudi Arabia)

Abstract

The aim of this research was to examine the impact of social media marketing activities on brand trust and brand loyalty in the banking sector. Based on an online survey of 252 users who follow banking services suppliers on social media located in Saudi Arabia, data were gleaned and analyzed via Smart-PLS (3.0). The findings showed that social media marketing activities, namely customization, entertainment, and promotions, were reported to have the highest impact on trust and loyalty. This study emphasizes the role of trust as mediating brand loyalty in social media marketing. The implications for marketing managerial and future research are discussed.

Suggested Citation

  • Sulaiman Althuwaini, 2022. "The Effect of Social Media Activities on Brand Loyalty for Banks: The Role of Brand Trust," Administrative Sciences, MDPI, vol. 12(4), pages 1-10, October.
    • Handle: RePEc:gam:jadmsc:v:12:y:2022:i:4:p:148-:d:955143
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    References listed on IDEAS

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    3. Herjanto, Halimin & Amin, Muslim & Purington, Elizabeth F., 2021. "Panic buying: The effect of thinking style and situational ambiguity," Journal of Retailing and Consumer Services, Elsevier, vol. 60(C).
    4. Kim, Angella J. & Ko, Eunju, 2012. "Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand," Journal of Business Research, Elsevier, vol. 65(10), pages 1480-1486.
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