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Communication and Ethical Behavior in the Public Service

Author

Listed:
  • Arta Musaraj
  • Julejda Gerxhi

Abstract

Setting up public administration which operates effectively and taking over responsibilities, both crucial on the point of view of the democracy indicators, requires great effort from all social stake holders in setting up and maintaining a public service organization. This notion implies the setting in function of the instruments and procedures that prevent undesirable behavior and provide encouragement of good behavior among operators of those services. While doing this, communication as a main component of the public service, calls for structure and control. Ethics or standards of behavior in the public sector are important political and public issues for every country, which is always held as a fundamental prerequisite for �good behavior� (good governance). The Code of ethics by which are expressed the values and standards in the civil service is one of the ethical elements of infrastructure. It enhances the function of orientation (giving instructions for action and behavior), and aims: respect for the law, respect for individuals, personal and professional integrity and efficiency in managing public resources, reinforcing the role and importance that the communication strategies and tools have. Professional association helps to develop judgment and of the necessary skills to enable white collar workers to apply communication strategy and tools and ethical principles in real circumstances. Objective progress can help create an environment where the white collar workers are willing to face and resolve communication problems and ethical disputes, they can even develop essential skills for effective communication and ethical analysis. The mechanisms of awareness about mission and processes of the public service, orientation and internal consulting in the civil service should be available to help white collar workers to apply basic communication and ethical standards in the workplace. Improvements in the legal framework is necessary for the proper functioning of public service, namely: to gain and maintain public confidence.

Suggested Citation

  • Arta Musaraj & Julejda Gerxhi, 2010. "Communication and Ethical Behavior in the Public Service," Academicus International Scientific Journal, Entrepreneurship Training Center Albania, issue 1, pages 11-21, April.
    • Handle: RePEc:etc:journl:y:2010:i:1:p:11-21
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    Citations

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    Cited by:

    1. Nizamettin Dogar, 2021. "A Cultural Perspective to Leadership Practices in Balkans," Academicus International Scientific Journal, Entrepreneurship Training Center Albania, issue 23, pages 110-136, January.
    2. Arta Musaraj & Argita Malltezi, 2012. "Communication Technologies and the public service: Is it the case of citizens inclusion in the public service standard in Albania?," Academicus International Scientific Journal, Entrepreneurship Training Center Albania, issue 5, pages 26-42, February.
    3. Mimoza Sadushi & Saimir Shatku, 2017. "The Code of the Administrative Procedures according to the Principle of the Power Separation and Balancing in the Central and Local Government Bodies in Albania," Academicus International Scientific Journal, Entrepreneurship Training Center Albania, issue 16, pages 133-140, July.
    4. Terfa T. Alakali & Hemen Philip Faga & Jinatu Mbursa, 2017. "Audience Perception of Hate Speech and Foul Language in the Social Media in Nigeria: Implications for Morality and Law," Academicus International Scientific Journal, Entrepreneurship Training Center Albania, issue 15, pages 166-183, January.
    5. Alaudin Malaj, 2015. "Individual Assessment of Judges in Albania - A General Overview and Comparative Analysis of Career Advancement and Reward Systems Based on Performance Evaluation," Academicus International Scientific Journal, Entrepreneurship Training Center Albania, issue 12, pages 94-119, July.
    6. Agathi Nano, 2017. "The integrity of persons elected, appointed or exercising public functions," Academicus International Scientific Journal, Entrepreneurship Training Center Albania, issue 16, pages 45-60, July.
    7. Monika Kryemadhi & Lefteri Luzi-Lleshi, 2014. "The integrity of elections in Albania as a duality between the law and their administration. Electoral management body in the circle of cause � effect for elections performance," Academicus International Scientific Journal, Entrepreneurship Training Center Albania, issue 10, pages 93-102, July.
    8. Enkeleida Shyle Petanaj, 2018. "The Registration of the Ownership of the Illegal Objects in Albania," Academicus International Scientific Journal, Entrepreneurship Training Center Albania, issue 18, pages 83-99, February.
    9. George M. Aspridis & Louisa Pouliana, 2021. "The culture of modern public administration. The case of Greece," Academicus International Scientific Journal, Entrepreneurship Training Center Albania, issue 23, pages 142-155, January.
    10. Masoumeh Qarakhani & Seyyed Ayatollah Mirzaie, 2018. "Scientific Ethics in Teaching of Social Sciences in Iran," Academicus International Scientific Journal, Entrepreneurship Training Center Albania, issue 18, pages 73-82, February.
    11. Markus Mykk�nen & Neil Freshwater, 2021. "Typology of think tanks: A comparative study in Finland and Scotland," Academicus International Scientific Journal, Entrepreneurship Training Center Albania, issue 23, pages 72-90, January.
    12. Erajd Dobjani, 2015. "The Extent of Judicial Administrative Control the Power of the Administrative Court," Academicus International Scientific Journal, Entrepreneurship Training Center Albania, issue 11, pages 116-126, January.
    13. Matic Boro�ak & �tefan �umah, 2019. "The influence of demographic indicators on corruption perception in Slovenia," Academicus International Scientific Journal, Entrepreneurship Training Center Albania, issue 20, pages 81-92, January.

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